Job Description

Responsible for enhancing the guests’ experience and optimum machine performance through proper systematic maintenance/cleaning of the slot machines.

• Interact with casino guests in a positive, courteous manner as opportunities arise

• Safeguard company assets within the slot Department

• Organize systematic maintenance program for all slot machines

• Conduct routine maintenance on all slot machines

• Complete and provide maintenance records for all slot machines

• Routinely file and maintain slot machine history records

• Remain educated in all aspects of slot repair for current and new equipment

• Install, convert, and modify machines and related equipment

• Trouble-shoot and repair Slot machines

• Report any irregularities, suspicious acts, or unusual persons observed on property

• Drive a full-size pickup truck and/or full-size flatbed truck as needed

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Performs other job-related duties as assigned

• Excellent communication skills
• Must have knowledge of electronic and slot equipment
• Must be able to understand and comply with all Company and departmental rules and regulations, policies and procedures
• Ability to read, write, and communicate verbally in English
• Ability to perform complex tasks to include reading, writing and math
• Must be able to follow instructions
• Skill in establishing and maintaining positive and effective working relationships with staff and guests
• Ability to distinguish numbers, letters, and symbols
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Work is performed on the casino floor or in a shop area

• Work may be performed in areas that are unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated

• May work with solvents/oils, electrical, mechanical, and pneumatic devices, and computer equipment

• May be exposed to fumes/odors, dirt and dust

• Constant contact with staff and guests

• Requires mobility to include occasional sitting, crawling, climbing, balancing; frequent, walking, reaching overhead from floor to 6ft., pushing/pulling, lifting/carrying over 100 lbs., standing, bending over, crouching, kneeling, repetitive use of both hands with light and firm grasping and finger dexterity

• Must be able to move equipment weighing up to 250 lbs. with the use of a mechanical lift

• Use of power tools and electronic equipment

• Use of radio, calculator, computer, and telephone

• Normal vision range and absence of color blindness

• Tolerance of or use of cleaning/lubricating chemicals

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.