Job Description

Essential Functions:

• Performs ongoing preventative maintenance to ensure the serviceability of all Slot Machines and Table Games equipment, as well as the upkeep of their repair records.
• Maintains equipment to approved standards and schedules.
• Assists guests with property and game information.
• Performs Slot Machine and Table Games related gaming emergency repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
• Inspects all new machines and conversions kits prior to installation onto the gaming floor.
• Performs Slot Machine and Table Games related equipment moves, installation and reconfigurations on the gaming floor.
• Ensures smooth and efficient operations by continually liaising with Gaming department and Management regarding all aspects of the technical operations.
• Reports new faults and other relevant information to management as required.
• Troubleshoots and repairs all electronic gaming equipment to the component level.
• Effectively communicates all operational and technical breakdowns and provide solutions to team members.
• Investigates slot variances to identify and correct all possible causes for reported variances per company policies.
• Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience
• Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards.
• Attends all required training meetings.
• Assists in the training of new employees as directed.
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Performs other tasks as assigned.

Core Competencies:

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision

Essential Requirements:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
• Ability to read, comprehend and write English.
• Must be able to follow written and oral instructions to carry out work assignments.
• Must have ability to learn and use electronic test equipment and related tools.
• Must be able to interact with mobile devices, touch screens and computers.
• Strong computer skills and ability to learn new programs quickly.
• Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.