Job Description

Level: Experienced
Job Location: BlueWater Resort and Casino - Parker, AZ 85344
Position Type: Full TimeEducation
Level: Graduate Degree
Salary Range: $19.00 Hourly

Job Shift: Any
Job Category: Hospitality - HotelSUMMARY:
Responsible for the maintenance, repair, and testing of all gaming devices.  Ensures compliance with policies and procedures regarding the maintenance, repair and testing of gaming devices.  Responsible for maintaining inventory of equipment.  Conducts testing for tribal and state machine compliance testing.

ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide friendly, fast, and helpful customer service to all guests and team members.  Obtains the proper personnel to address guests needs.
- Responsible for preventative maintenance and cleaning of Slot Machines/signage.
- Responsible for maintaining control of keys and all equipment needed to perform normal job duties.
- Troubleshoots and repairs slot machine issues in accordance with department policies and procedures.
- Maintains proper documentation on department repair logs, shift logs, pm logs, M.E.A.L. cards, etc.
- Maintains communication and cooperates with various departments by radio in accordance with departmental policies and procedures.
- Communicates professionally with outside vendors to open service tickets.
- Responds to floor calls timely and courteously.
- Ensures all slot machines are secure.
- Assist with the setup of the slot tournament including the conversion of gaming machine devices.
- Maintains parts control log and maintains all parts of the player tracking system.
- Assists floor personnel with hand pay jackpots and machine malfunctions.
- Maintains all machine lights, bill validators, LCD’s, TITO printers, filters and all other moving parts of slot machines and signage.
- Move machines, wire machines to the slot system, install and test all necessary locks, follow proper procedure for final drops and meter captures.
- Test all player tracking components for functionality and accuracy and proper point accumulation.
- Replace slot machine components including but not limited to, bill validators, printers, buttons chairs, door switches, lights, monitors, and all player tracking components.
- Install software including wiping the hard drive, RAM clearing/set chipping for all manufacturers, install correct conversion software including OS and game software.
- Correctly option games from all manufacturers.
- Must keep up to date on new and changing technologies for all manufacturers of gaming devices.
- Properly wire games for linked progressive communication.
- Monitors machine entry logs.
- Assist with soft count during drop as requested.
- Assist Slot Technician Manager in gaming compliance regulations system reports.
- Must adhere to regulatory, department and company policies.
- Complies with BlueWater Resort & Casino rules and regulations and ensures that all employees are in compliance, and complies with federal, state and tribal laws.
- Ensure compliance with company and OSHA safety standards.
- All other duties as assigned and/or directed (maintaining segregation of duties).
KNOWLEDGE, SKILLS & ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
- Understanding of progressive controllers and progressive signage.
- Knowledge of computers and electronics.
- Understanding and Knowledge of Title 31 reporting requirements.
- Cash handling skills, ability to process currency transactions accurately.

QualificationsQUALIFICATIONS & REQUIREMENTS:
- Must have Six (6) months experience in Slots, a technical field or equivalent combination of education and experience.
- General understanding of computer programs, including all windows applications required.
- Strong customer service and interpersonal skills.
- Must be 21 years of age.
- Must be able to successfully pass a pre-employment drug test and background investigation.
- Must be able to acquire/maintain all necessary state and tribal gaming licenses.
- Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, radio and speaking.
- Some lifting required.
- Must be able to carry, reach, twist, bend and squat frequently.
- Must be able to stand, sit, and/or walk for extended periods of time.
- Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:
- Indoor environment.
- The noise level in the work environment is usually moderate and may become excessively noisy at times.  Flashing lights from slot machines and band lighting.
- Will have contact with employees, external agencies and the public.
- The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke.
- The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or hostile individuals.
ACCESSIBILITY:
- Restricted.
Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent.  The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.  Additional duties are performed by the individual currently holding this position and additional duties may be assigned