Job Description

WALK-IN WEDNESDAY

Duties and Responsibilities:

• Responsible for the installation, repair, and maintenance of all electronic gaming equipment, slots and table games, to ensure minimal downtime
• Troubleshoot and repair all electronic gaming equipment to the component level
• Effectively communicate all operational and technical breakdowns and provide solutions to team members
• Investigate slot variances to identify and correct all possible causes for reported variances per company policies
• Investigate all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
• Contribute to the leading edge culture of Rivers Casino by helping foster innovation for the growth of the team and the company
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience
• Adhere to all policies and procedures in order to maintain compliance with all regulatory bodies, both internal and external
• Identify and report unethical and illegal behavior in accordance with all company and regulatory standards
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS.
• Other duties as may be assigned

Job Requirements:

• High school diploma or general education degree (GED) required, technical training preferred
• Working knowledge of Microsoft Office products including, but not limited to, Excel, Word, and Outlook.
• Comfortable with repetitive transactions
• Ability to work flexible shifts and days of the week including weekends and holidays
• Frequent walking, standing, kneeling, twisting, bending and lifting
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts