Job Description

HOW YOU WILL CREATE THE EXTRAORDINARY

• Provide friendly, helpful, and courteous service to guests and fellow team members.
• Perform daily or scheduled preventative maintenance on gaming devices, including validator units, ticket printers, and card readers.
• Follow machine entry and repair procedures to proactively identify or prevent equipment issues.
• Maintain and repair electronic circuitry for all slot‑related equipment.
• Safeguard all assigned assets during installation, builds, conversions, and reconfigurations.
• Use approved electronic test equipment for diagnostics and repairs.
• Diagnose faulty equipment and troubleshoot to the sub‑system level (e.g., hopper, comparator, MPU board).
• Safely operate shop equipment including hand tools, welding tools, soldering equipment, and test devices.
• Maintain accurate documentation including repair logs, shift logs, daily reports, and JMRs.
• Comply with gaming regulations, compact requirements, and departmental SOPs.
• Maintain predetermined stock levels of validators, ticket printers, and card readers.
• Complete machine moves and assigned projects.
• Interact professionally with other departments.
• Assist with validator software upgrades as released by vendors.
• Perform additional duties as needed to support operational success.

ADDITIONAL REQUIREMENTS

• Ability to stand, walk, bend, and lift throughout the shift.
• Ability to lift and carry equipment as required.
• Ability to work in a fast‑paced, technical environment.
• Ability to use hand tools, diagnostic equipment, and electronic testing devices.
• Ability to communicate clearly and professionally.
• Ability to work independently and as part of a team.
• Ability to meet attendance standards and adhere to all regulatory and company policies.

WHAT YOU WILL NEED

• High school diploma or equivalent required.
• Associate degree in electronics, trade school certification, or two years of related experience preferred.
• One year of Slot Department experience strongly preferred.
• Ability to obtain and maintain a Virginia Lottery Gaming License.