Job Description

Responsible for assisting with the successful daily operations of the Casino Department. Promote Family Style Service through actions and positive attitude.

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Responsible for guest service, relations, and disputes.
• Ensure the safety and security of team members and guests. Manage Processes and programs to effectively control and reduce loss time injuries.
• Delegate authority and assign responsibilities.
• Review and manage department’s financial data.
• Review casino activities and promotional status with Casino Director.
• Meet with Departmental Directors and managers as necessary.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests, as well as lining up chairs by the slot machines.
• Perform other duties as assigned or reasonably requested by any member of management.
• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• Three to Five years’ experience within the casino department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.
• Gaming industry experience is strongly preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 100 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment