Job Description

Position: Slot Repair Technician III

Department: Slots

Performs a variety of duties related to the troubleshooting, maintenance, and repair of slot equipment down to the component level and boards.

Duties and Responsibilities: (specific areas of responsibility included but not limited to):

• Performs installations, removals and relocations of gaming equipment.
• Performs troubleshooting steps to determine causes of equipment failure and takes measures to resolve, such as swapping failed equipment or cleaning malfunctioning components.
• Performs regularly scheduled preventive maintenance to include base and chair repair.
• Analyzes and performs major overhauls, conversions, and modifications on gaming equipment, components, and boards.
• Upgrades software as required.
• Performs printer paper fills and verifies jackpots as determined by the supervisor.
• Ensures all slot machines are secure and tamper-proof.
• Communicates effectively and efficiently with floor staff to ensure that equipment is functioning, including assisting them with machine maintenance.
• Instructs and aids team members in machine maintenance.
• Informs supervisor of guests playing in an unethical or irregular manner; may assist in the resolution of player disputes.
• Uses technical manuals as references to perform repairs and maintenance of gaming equipment, components and boards.
• Makes decisions during the performance of duties that are informed and accurate.
• Provides responsive and friendly service to guests and staff in the performance of job duties.
• Keeps abreast of technical changes as well as industry terminology in such areas as gameplay, audit functions and player’s club features and promotional activity.
• Maintains a neat, orderly repair area and ensures that test equipment is up to date and functioning correctly.
• Maintains accurate service logs.
• Performs job duties in a manner that complies with departmental and Gaming Enterprise Division (GED) internal controls, policies and procedures as well as federal and state gaming laws, ordinances, and regulations.
• Performs other job-related duties as assigned.

Essential functions of the position:

• Must be able to constantly lift, carry, and move up to fifty (50) pounds, with or without a reasonable accommodation.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to reach above shoulder height, handle, pull, kneel, stoop, squat, grip, crouch, twist, and bend for duties, small confined areas, and machine moves.
• Must be able to work at and travel to all CDS properties.
• Must be able to follow both verbal and written directions.
• Must be able to read, write, and effectively communicate with all guests, team members, and internal/external vendors positively and professionally.
• Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
• Must be able to work in a high-pressure/fast-paced environment.

Knowledge, Skills, and Abilities:

• Working knowledge of electrical circuitry, electronics and mechanical devices.
• Working knowledge of operations, theories and principles of slot machines.
• Knowledge of slot gaming industry terminology to include gameplay, audit functions, player’s club features, and promotional activity.
• Knowledge of trend and operational analysis techniques.
• Knowledge of online accounting and monitoring systems.
• Working knowledge of general accounting practices and principles.
• Knowledge and understanding of department and Gaming Enterprise internal controls, policies and procedures as well as federal and state gaming laws, ordinances and regulations.
• Working knowledge of conflict resolution practices, such as following a chain of command.
• Skill in the repair and maintenance of slot machines, components and boards.
• Working skills in the use of electronic test equipment, power tools and other tools of the trade.
• Skill in the use of personal computers and other office equipment.
• Strong organizational, planning and time management skills.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to learn new electro-mechanical devices as well as new mechanical and electrical systems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to communicate and follow directions effectively.
• Ability to perform basic mathematical computations of the position.
• Ability to perform general office/clerical tasks.

Minimum Qualifications:

• High school diploma or GED.
• Three (3) years’ experience troubleshooting and repairing a gaming device down to component level on electronic board assemblies AND must complete a Slot Technician III aptitude assessment.
• Must be able to work (may require shift changes), weekends, holidays, and special events, as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain a valid gaming license/background check.

Preferred Qualifications:

• Associate’s degree in a technical trade from an accredited college or technical school.