Job Description

Supervise and performs job functions related to construction, repair and maintenance of slot machines.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for interviewing, training, and selecting employees for the department

• Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed.

• Ensure completion of all daily, weekly and monthly project plans

• Respond to and handle employee complaints (grievances) in a timely and efficient manner.

• Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.

• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).

• Responsible for monitoring legal compliance with federal, state and gaming laws.

• Ensures the security of funds contained in the slot machines.

• Supervises the daily operation in the department and ensures that all policies and procedures are followed.

• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.

• Ability to maintain a strong working relationship with governing/regulatory parties.

• Responsible for the Slot Performance scheduling and performance appraisals for those employees that directly report to this person.

• Responsible for providing guest services skills and encouraging employees to do the same.

• Recommend changes in the department, including hiring, promotion and demotion.

• Responsible for conducting training and instruction for assigned personnel in the proper performance of their job duties and responsibilities of all slot technicians supervised by this position.

• Responsible for monitoring all casino floor and ballroom audio visual needs, including replacing, upgrading, and running cables as needed for all property and vendor events.

• Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.

• Assist the Slot Performance Manager in the planning and execution of slot floor layouts and proper slot mix to conform to Harrah’s overall slot strategy.

• Other duties as assigned

• High school diploma or equivalent experience in related technical area required

• Advanced degree in Computer Science, Electronics, Engineering, Finance, Business, or Accounting preferred or 2 years equivalent technical experience.

• 1-2 years of experience in financial analysis or operational analysis required.

• Minimum of two years of experience in slot performance is required

• Strong mechanical and electrical skills and training required.

• Must have a strong knowledge of casino rules, procedures, policies and regulations pertaining to Casino Operations.

• Must be able to read, write, speak and understand English.

• Must be able to work any shift as assigned.

• Must be able to get along with co-workers and work as a team across departments and levels of management.

• Demonstrates Supervisory and Leadership skills with the ability to present oneself in a professional manner. Must be able to assist with all audio-visual needs on the casino floor and ballrooms.

• Internal candidates complete the Exploring Supervisor Opportunities (ESO) readiness activities preferred

• Able to work extended and flexible hours and various shifts as needed

• Able to maneuver all areas of casino

• Able to lift up to 40 pounds

• Able to bend, reach, kneel, twist and grip items

• Respond to visual and aural cues

• Read, write and speak English

• Must be able to walk and be on foot for long periods of time.

• Must have a sense of urgency and keep up with fast paced business practices.

• Must be able to work calmly and professionally in stressful situations.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust

• Must be able to push and pull up to 500 pounds