Job Description

The Slot Operations Manager is a management position responsible for the general operations of the Slots and Slot Performance departments. This role drives policies promoting effective guest relations, full regulatory compliance, & financial performance.

• Oversee daily operations of Slots and Slot Performance Departments to ensure efficiency, compliance, and profitability
• Develop and implement strategic plans to drive revenue growth and improve operational performance
• Hire, train, monitor, and schedule Slot Supervisors, Slot Attendants, Slot Technician, and Slot Bench Technicians.
• Establish performance goals and monitor key metrics to achieve financial and service targets
• Ensure exceptional guest service standards are maintained across all gaming areas
• Collaborate with Marketing to develop and evaluate promotions and guest engagement initiatives
• Prepare and manage department budgets, forecasts, and financial reporting
• Ensure compliance with all federal, state, and gaming regulations, including internal controls and Title 31 requirements
• Authorize casino credit in accordance with established policies and regulatory standards
• Maintain strict control over sensitive assets, including keys, gaming documentation, and financial records
• Foster a positive, inclusive, and performance-driven work environment
• Communicate regularly with leadership on operational performance and strategic initiatives
• Provide operational support during staffing shortages while maintaining segregation of duties
• Perform additional duties as assigned

• College education or equivalent experience required, with strong management, administrative, and accounting skills.
• Extensive experience in Slot Operations, with progressive leadership experience required.
• Strong knowledge of gaming regulations, internal controls, and compliance standards.
• Proven ability to manage teams and drive operational performance.
• Strong leadership, communication, and interpersonal skills, with the ability to work effectively with team members and maintain a professional appearance.
• Ability to analyze data and make sound strategic business decisions.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Must be able to obtain and maintain a Louisiana Key Gaming License.