Job Description

To create a fun atmosphere in the casino by encouraging guests to sign up for Caesars Rewards and to assist in coupon/prize distribution. The employee must be proficient in data entry of all new applications. Explanation of Caesars Rewards, promotions, and special event functions. Establishes effective working relationships with co-workers and guests.

• Provide friendly, courteous, professional service to all patrons of the casino
• Exhibit professionalism during all guest and employee interactions
• Must have patience when dealing with guests
• Pleasant and outgoing attitude
• Attending special events
• Daily inventory of supplies
• Must have the ability to provide our guests with excellent customer service, have excellent communication skills, observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests
• Must be able to answer phones and display a consistently positive attitude. Must have basic job knowledge and a complete understanding of Caesars Rewards
• Must accurately, neatly, and thoroughly complete assigned tasks
• Enter and edit data quickly (mainly new application sign-ups); all should be edited at the point of “sale”
• Prevent duplicate accounts being given
• Must be multi-task oriented. Answer phones in a friendly and speedy manner reciting script provided
• Must understand hotel functions on the computer
• Must be self-motivated and willing to ask questions about projects and procedures
• Must be over 21 years of age to work on casino floor
• Excellent public speaking and communication required
• Education: High school education or equivalent
• Experience: At least two years customer service
• Certificate/License: Gaming License required

ADDITIONAL REQUIREMENTS

• Must be able to handle stressful situations professionally
• Must be able to walk or stand for eight hours
• Must have excellent hearing to understand what is being said in a noisy atmosphere
• Bring a positive and energetic personality

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.