Job Description
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
- Adheres to all departmental and property policies and procedures regarding guest service standards.
- Closely monitors customer needs by visibly circulating the gaming floor and interacting with patrons. - Provides cash handling service to casino patrons.
- Pays and verifies jackpots on slot machines according to established procedures.
- Promotes the Players Club card program; understands current card benefits and information and presents program to customers.
- Communicates all customer service issues to key personnel.
- Responsible for assigned casino funds and proper handling of funds exchanges.
- Performs customer booth transactions.
- Assists in training new personnel as needed.
- Effectively responds to manager’s requests in all areas of customer interaction and customer concerns.
- Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.
- Assists patrons with general questions concerning the casino.
- Handles jackpots; initiates paper fills/reserve paper fills; corrects minor slot machine malfunctions and performs light maintenance; performs reserve paper replenishments; performs main change bank duties; announces jackpots; accurately distributes change from secured wallet; responds to change lights, all in accordance with indiana Gaming Commission rules and regulations.
- Maintains cleanliness of work areas including keeping chairs pushed in, emptying ashtrays, disposing of cups, vacuuming or wiping out coin trays, and any other light cleaning responsibilities to promote a positive player environment.
- Accurately enters all customer information into the CDS and iGT systems.
- Performs duties in a safe manner; reports any potential safety hazards to management staff.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.
BRING US YOUR BEST.
- High School Diploma or equivalent preferred.
- Must be 21 years or older
- Must have excellent customer service and interpersonal skills.
- Must have strong written and verbal communication skills; must be fluent and literate in English.
- Ability to maintain a high level of confidentiality and professionalism.
- Basic math and cash handling skills required, including the ability to count money and make change.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Must have the ability to work any shift or hours as needed.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
