Job Description

To provide courteous and positive service to all guest. To maintain a good working relationship with all slot personnel. To keep machine in operational order. Supervise the Slot Service Ambassadors during their shift while working as a Dual Rate Supervisor with the capability to motivate both players and Slot Service Ambassadors. To be flexible with the ability to work any shift when needed.

• To give change and break down bills

• To take care of all Slot Player’s service needs

• To be a source of information about all property events, promotions, entertainment, restaurants, and other facilities

• To openly converse with and build relationships with players and other Slot Service Ambassadors

• To sign up players for club cards

• To clear bill validator jams and make minor adjustments and repairs to machine

• To clear ticket jams and refill paper in machines

• To be able to answer players questions on machine payouts etc.

• To replace burned machine bulbs, loose machine buttons etc.

• To safeguard slot assets assigned under their control

• To perform other job duties as assigned

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

• Must be able to obtain and maintain a Nevada Gaming License

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to write routine reports and correspondence

• Ability to speak effectively before groups of customers or employees of organization

• Ability to calculate figures through addition, subtraction, multiplication and division on whole numbers, fractions and decimal amounts

• Ability to work well with large amounts of cash

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

ADDITIONAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; hear and talk

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, risk of electrical shock, and vibration.

• The noise level in the work environment is usually loud

• Will work with slot machines on a daily basis

• Must be 21 years old or older

• Knowledge of casino operations

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.