Job Description

Integrated Sleep Care is a Sleep Telemedicine and remote physiological monitoring (RPM) company focused on optimizing patient experience with sleep medicine diagnostics and therapy. The company incorporates coaching and RPM software support to improve adherence with CPAP treatment for obstructive sleep apnea.

This is a fully remote-based position that involves everyday risks or discomforts that require normal safety precautions.

The Sleep Care Coach supports Integrated Sleep Care’s goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of ISC’s operations team, performance includes demonstration of the following accountabilities: excellent communication skills (both oral and written), teamwork, job knowledge, and individual leadership skills.

POSITION SUMMARY

The Sleep Care Coach is a critical member of the operations team. This position is 100% remote based and is responsible for providing coaching, education and support to patients. This position will require interactions with patients, caregivers, providers, and provider teams.

Requirements

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

· Provide day-to-day review and follow up on individual patient activity as presented in the Sanusom Portal with “Get Next Patient.” Please note this is “Report Only;” no interpretation or clinical management of data

· Initiate outbound calls to patients and/or caregivers who need attention

· Answer inbound calls from patients and/or caregivers who have questions regarding their care

· Provide ongoing support, encouragement, and accountability to ensure patients stay motivated and committed to their sleep improvement goals, creating a high CPAP adherence rate

· Interact with DMEs and provider offices via email/phone as appropriate on behalf of the patient for items such as general equipment troubleshooting, mask refits, pressure changes, etc.

· Document all actions and interactions with the patient in the Electronic Sanusom Portal and the Electronic Medical Record

· Collaborate, train, and support new staff (peers)

· React to change productively and handle all other duties/essential tasks as assigned

· Be available and online as the schedule is designed to support patient care

· Attend individual and team meetings; ensure collaboration and teamwork

· Communicate effectively (both orally and written)

· Report any issues or concerns appropriately to leadership using appropriate technology platforms

· Assist patients in making new appointments and/or adjusting existing appointments (as appropriate)

SUPERVISORY RESPONSIBILITIES

No

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Psychology, Counseling, Exercise Science, Healthcare Administration, or related field (preferred); may consider experience in lieu of education and/or;

· Previous experience in counseling, coaching, or healthcare, particularly in sleep-related fields is preferred

• Strong work history supporting patients and providers in various healthcare settings
• Familiarity with CPAP therapy and equipment preferred, but not required

OTHER SKILLS

· Strong interpersonal skills; ability to communicate effectively with a diverse range of individuals to include patients and/or caregivers, providers, DMEs, etc.; ability to build rapport with patients and effectively convey information about sleep health

· Excellent problem-solving skills and good judgment

· Ability to empathize with patients experiencing sleep difficulties and demonstrate patience in guiding them towards positive changes (adherence)

· Ability to adapt approaches to meet the diverse needs and preferences of patients

· Ability to handle multiple tasks simultaneously

· Computer literate with working knowledge of electronic medical records, Microsoft Word and Excel, Call systems, and electronic portals

· Highly developed organizational, planning and oral and written communication skills

· Ability to work effectively with others

WORK ENVIRONMENT

· This is a fully remote-based position that involves everyday risks or discomforts that require normal safety precautions.

· Must have a suitable space to set up a home office to mitigate distractions that allows he/she to maintain a focused and productive work environment.

· Must be able to effectively manage and minimize distractions in the remote home office setting.

· Home office equipment to be provided includes computer, keyboard, mouse, and monitors.

· Must have reliable internet service to avoid interrupted delivery of service.

STATEMENT OF POLICY

MedBridge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

AFFIRMATIVE ACTION PLAN (AAP)

The affirmative Action Plans for Minorities and Women, Individuals with Disabilities and Protected Veterans are available for inspection, by appointment, with Human Resources during regular business hours upon request.

REASONABLE ACCOMMODATION

If you are an individual with a disability who may require an accommodation may contact Brenda Underwood, HR Director at (864) 272.1843.

EMPLOYMENT ELIGIBILITY

This employer participates in E-Verify Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.