Envision Employment Solutions

SLA Specialist

Envision Employment Solutions  •  Arab Republic of Egypt (Onsite)  •  13 hours ago
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Job Description

Envision Employment Solutions is currently looking for an SLA Specialist for one of our partners, a leading Digital Bank!

THE ROLE

Every SLA is a promise, and someone has to know exactly when it's kept and when it isn't. You own the register that tracks every one of them, the monthly pack that tells leadership the truth about vendor performance, and the follow-through when a breach costs the bank money it's owed back. It's a quiet function, but it's the one that keeps every vendor honest against what they signed up for.

WHAT YOU’LL DO

  • Maintain the SLA register and methodology, producing the monthly service-review pack
  • Track vendor SLA performance across the estate
  • Lead service-credit recovery when SLAs are breached
  • Run root-cause analysis on SLA breaches to understand and address underlying issues

WHAT WE’RE LOOKING FOR

  • 3+ years of experience in service-level management or analytics
  • ITIL 4 Foundation certification
  • Working proficiency in SQL

YOU’LL THRIVE HERE IF YOU

  • You treat a missed SLA as money and trust owed back, not just a line in a report
  • You'd rather find the root cause of a recurring breach than log it again next month
  • You keep a register accurate and current because you know leadership will act on what it says
  • You're comfortable being the one who holds vendors to what they actually signed up for
Envision Employment Solutions

About Envision Employment Solutions

Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intelligent professionals that can add value by enabling organizations to achieve their mission critical projects and goals.

Keeping pace with the ever-changing business landscapes, and the growing need for talented professionals has become ever more challenging. This is where Envision comes into play to bring skilled candidates to your organization. Our professional consultants are exceptionally skilled in identifying top talent in the MENA region and matching them with our client’s needs. We have a wide network of talents across various sectors, with a focus on the IT/Software sector.

All our resources are multifaceted and come with years of commended performance. Project completion rate of our consultants is 95%, 5% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates.

We work in partnership with your management team, hiring managers or Talent team to determine your recruiting needs, while optimizing your hiring budget.

Industry
Unknown
Company Size
11-50 employees
Headquarters
El-Sheikh Zayed, EG
Year Founded
2013
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