Kotak Mahindra Bank

Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound

Kotak Mahindra Bank  •  Thāne, IN (Onsite)  •  18 days ago
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Job Description

The Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound department is looking for a talented individual to provide exceptional customer service. As a Customer Service Executive, you will be the face of our company, ensuring customer satisfaction and loyalty. Your role is vital in maintaining our brand's reputation and delivering timely, effective solutions to customer inquiries.
  • Proactively identify customer needs and provide tailored solutions.
  • Maintain a positive and professional attitude at all times.
  • Handle customer inquiries and complaints with patience and empathy.
  • Collaborate with team members to ensure a seamless customer experience.
  • Stay updated with product knowledge and industry trends.
  • Document and record customer interactions accurately.
  • Ensure compliance with company policies and procedures.
  • Provide feedback and suggestions for process improvements.
  • Uphold the company's values and maintain a high standard of service.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and critical thinking.
  • Ability to work effectively in a team environment.
  • Proficiency in using customer relationship management (CRM) systems.
  • Prior experience in a customer service role is preferred.
  • A positive and customer-centric attitude is essential.
  • Flexibility to adapt to changing work schedules.
  • Strong work ethic and a commitment to delivering exceptional service.
  • Willingness to continuously learn and develop new skills.
Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
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