Job Description

We are seeking a talented and passionate individual to join our team as a Sky Phygital - Relationship Manager. In this role, you will be responsible for managing and nurturing relationships with our valued clients, understanding their unique needs, and providing tailored solutions. Your expertise will contribute to the bank's success in the phygital space, where physical and digital experiences converge.

• Develop and execute strategies to enhance client engagement and satisfaction.
• Build strong relationships with key clients and understand their business objectives.
• Proactively identify and address client needs, offering innovative phygital solutions.
• Collaborate with cross-functional teams to deliver exceptional client experiences.
• Stay updated with industry trends and market dynamics to offer relevant solutions.
• Manage and oversee the implementation of phygital initiatives for clients.
• Ensure smooth communication and timely resolution of client queries and concerns.
• Conduct regular client reviews and provide valuable insights for business growth.
• Assist in developing and executing marketing campaigns to attract new clients.

• A bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 3 years of experience in relationship management or client servicing.
• Strong knowledge of phygital strategies and their application in the banking industry.
• Excellent communication and interpersonal skills for building rapport with clients.
• Ability to work collaboratively and effectively in a team environment.
• Analytical mindset with problem-solving and decision-making capabilities.
• Proficiency in using CRM systems and other relevant software.
• Flexibility to adapt to a dynamic and fast-paced work environment.
• Willingness to continuously learn and stay updated with industry developments.