Job Description

As the Sky Phygital - Location Head, you will be responsible for overseeing and optimizing the phygital experience for customers. This role involves strategic planning, team management, and ensuring a seamless blend of physical and digital banking services. You will play a crucial role in enhancing the customer journey and driving business growth.

• Lead and manage the Sky Phygital team, providing strategic direction and guidance.
• Develop and implement innovative phygital solutions to enhance the customer experience.
• Collaborate with cross-functional teams to integrate digital and physical banking services.
• Ensure compliance with regulatory standards and bank policies in the phygital space.
• Analyze customer behavior and market trends to identify opportunities for improvement.
• Oversee the design and implementation of phygital marketing campaigns.
• Manage relationships with external partners and vendors for phygital initiatives.
• Monitor and evaluate the performance of phygital channels, identifying areas for optimization.
• Stay updated with industry trends and best practices in phygital banking.
• Provide regular reports and updates to senior management on phygital performance.

• A bachelor's degree in Business Administration, Finance, or a related field is preferred.
• Minimum 8-10 years of experience in banking, with a focus on digital or phygital strategies.
• Proven leadership and management skills, with the ability to inspire and motivate teams.
• Strong analytical and problem-solving abilities, with a data-driven approach.
• Excellent communication and interpersonal skills for effective collaboration.
• Experience in developing and implementing successful phygital initiatives is an advantage.
• Knowledge of regulatory requirements and compliance standards in the banking industry.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in using digital tools and platforms for banking operations.
• A results-driven mindset with a track record of achieving business goals.