Job Description

The Sky Global Indian Service-SME-Sky Channel-VRM - NR role is a key position within our organization, responsible for overseeing and optimizing the performance of our Sky Channel-VRM - NR department. This role requires a strategic mindset and a strong understanding of the Indian market to drive growth and enhance our services. The successful candidate will work closely with cross-functional teams to develop and implement effective strategies, ensuring a positive and efficient customer journey.

• Lead and manage the Sky Channel-VRM - NR team, providing guidance and support to ensure high-quality service delivery.
• Develop and execute strategies to enhance the customer experience, focusing on Indian market needs.
• Collaborate with various departments to align services and create a seamless customer journey.
• Monitor and analyze performance metrics, identifying areas for improvement and implementing necessary changes.
• Build and maintain strong relationships with key stakeholders, including partners and clients.
• Stay updated with industry trends and best practices, ensuring our services remain competitive.
• Oversee the training and development of team members, fostering a culture of continuous improvement.
• Ensure compliance with regulatory requirements and internal policies.
• Provide regular performance reports and insights to senior management.
• Act as a point of contact for any customer-related inquiries and escalate issues as needed.

• A bachelor's degree in Business Administration, Finance, or a related field is preferred.
• Minimum 5 years of experience in a similar role, preferably in the banking or financial services industry.
• Strong leadership and management skills, with a proven track record of leading high-performing teams.
• Excellent communication and interpersonal skills, with the ability to build rapport and collaborate effectively.
• Deep understanding of the Indian market and its unique business dynamics.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proficiency in using relevant software and tools for performance analysis and reporting.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• A results-driven mindset with a passion for delivering exceptional customer experiences.