Kotak Mahindra Bank

Sky CA Classic - Team Leader-Sky Channel-VRM - CA

Kotak Mahindra Bank  •  Thāne, IN (Onsite)  •  1 day ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We are seeking a Team Leader for our Sky CA Classic team within the Sky Channel-VRM - CA department at Kotak Mahindra Bank Ltd. The ideal candidate will lead and motivate a team of customer advisors, ensuring exceptional service and sales performance.

As the Team Leader, you will play a crucial role in driving the success of our Sky CA Classic team. Your primary responsibility will be to manage and inspire a team of customer advisors, providing them with the necessary guidance and support to excel in their roles. You will be responsible for coaching and developing your team members, ensuring they have the skills and knowledge to deliver exceptional customer service and achieve sales targets. Additionally, you will collaborate with other departments to align strategies and ensure a seamless customer experience.

Responsibilities
  • Lead and motivate a team of customer advisors, fostering a positive and productive work environment.
  • Coach and develop team members, providing regular performance feedback and identifying areas for improvement.
  • Set and monitor sales targets, ensuring the team achieves and exceeds goals.
  • Handle customer escalations and provide timely resolutions, maintaining high customer satisfaction.
  • Collaborate with other departments to align strategies and enhance the overall customer experience.
  • Conduct regular team meetings to discuss performance, provide updates, and address any concerns.
  • Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
  • Monitor and analyze team performance metrics, identifying trends and implementing improvements.
  • Build and maintain strong relationships with key stakeholders across the organization.


Qualifications
  • Minimum of 3 years of experience in a team leadership role, preferably in a customer service or sales environment.
  • Proven track record of leading and motivating teams to achieve sales targets.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships.
  • Strong coaching and mentoring abilities, with a focus on developing team members.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Proficiency in using customer relationship management (CRM) systems and sales tracking tools.
  • Knowledge of banking products and services is an advantage.
  • Ability to work independently and manage multiple priorities effectively.
  • Excellent organizational skills and attention to detail.
  • Flexibility to adapt to changing business needs and a dynamic work environment.
Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
Social Media