Job Description

At BankPlus, we strive to add value for our employees, customers and shareholders. We are a high-performing TEAM committed to fulfilling promises, building lasting relationships, and making dreams come true.

All current employees must have a performance rating of Outstanding or High-Performing to be eligible to post for a position.

Responsible for collection of outstanding loan balances in accordance with lending policies and
procedures as established by senior management. This position will work with the Collections Team to analyze information to conduct in depth investigations to locate unrecovered debts. The Skip Tracer Collector will use available resources to gather information while adhering to federal regulations.

Duties and Responsibilities:

• Will assist the Collectors with reviewing and managing a list of assigned delinquent accounts utilizing Collections Department software.
• Contact customers regarding their delinquent accounts to negotiate repayment, extensions, or rework of distressed loans.
• Skip trace customers utilizing in-house tools and software to renew contact and collection efforts. Conduct in-depth investigations to locate debtors by using available resources while adhering to regulations such as the Fair Debt Collection Practices Act (FDCPA), the Consumer Financial Protection Bureau (CFPB), the Soldiers and Sailors Relief Act, and bankruptcy procedures.
• Recommend accounts for and follow through with procedures on repossessions, foreclosures, charge-offs and liquidations.
• Interface with the Bank’s legal counsel and security team regarding assigned accounts in bankruptcy and/or foreclosure.
• Research and recommend new collection procedures to ensure the effective collection of past due loans.
• Maintain a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank’s standard of conduct.
• Participates in the bank’s High-Performance Rewards Connections program.
• Makes referrals to the Mortgage Center and Wealth Management.
• Performs other duties as requested.

Position Requirements:

• Bachelor's degree preferred
• Five (5) years Collections experience, with two (2) years’ experience working directly in skip tracing
• Previous experience in foreclosures, repossessions, and bankruptcies
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Extensive reading as needed.
• Ability to make difficult decisions and handle multiple tasks.

BankPlus is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.