Job Description

Holiday Inn Club Vacations look for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.

The Skip Tracing position within Owner Demographics requires the utilizing of available resources for obtaining accurate account contact and demographic information which includes current telephone numbers and current mailing address. In addition, updating and validating all current information on an owner’s account as necessary, this position supports the Collections Department primarily, but also supports the Foreclosure, Customer Service, and Compliance Departments. The agent will follow training and quality models to ensure quality customer service is provided during all calls made to owners.

ESSENTIAL DUTIES AND TASKS:

• Locating good phone numbers, current addresses, valid Social Security Numbers, and correct date of births then updating the owner’s account information with the correct data.
• Speaking with an owner or a Collections Agent via incoming or outgoing calls to verify the information we have in our records are correct.
• Monitor team and company email inboxes. Reviewing and replying to emails.
• Update department logs including but not limited to SharePoint sites, Smartsheet lists, and excel databases.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required
• Previous telephone, customer service, collections and/or office experience preferred
• Must be able to speak English

QUALIFICATIONS

• Must be detail oriented with high level of accuracy
• Must exhibit keyboard proficiency
• Must be self-sufficient and a self-starter
• Must possess good communication skills
• Carries out any reasonable request by management
• Requires little to moderate supervision in most tasks.
• Ability to adhere to a hybrid style work environment (split time between working at home and in office)
• Ability to learn and be proficient in all collection and customer service systems

WORK SCHEDULE/HOURS

• Regular scheduled hours are Monday through Friday 8:00 a.m. to 5:00 p.m.
• Occasional Overtime when approved by Management

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