Job Description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Copper Aesthetics & Plastic Surgery, one of our valued Partners, is looking for an outgoing, polished, and patient-focused Skincare Coordinator to join our team!

About Copper Aesthetics

For more than a decade, Copper Aesthetics & Plastic Surgery has been helping patients throughout Northern Michigan feel confident through trusted, personalized aesthetic care. Backed by award-winning, board-certified plastic surgeon Christopher C. Jeffries, MD, FACS, our team offers a wide variety of aesthetic treatments designed around each patient's individual goals.

Our mission is rooted in confidence and empowerment. We believe the best patient experiences come from combining expertise, education, genuine relationships, and a team that truly cares about the people walking through our doors.

About the role

At Copper, the Skincare Coordinator is more than an administrative role. You'll be an important part of helping patients discover treatments, feel confident in their decisions, and build lasting relationships with our practice.

Responsibilities:

• Be the go-to resource for cosmetic services by responding to patient inquiries, explaining treatments, and confidently recommending products, promotions, and memberships.
• Drive cosmetic scheduling and sales by proactively filling gaps in provider schedules, coordinating appointments, and identifying opportunities to enhance the patient experience.
• Create a seamless patient journey by managing the complete checkout process, processing payments, scheduling follow-ups, and encouraging rebooking.
• Build lasting patient relationships by understanding individual goals, providing personalized recommendations, and supporting patient retention.
• Collaborate with the team to achieve shared sales goals, promote cosmetic services, and deliver an exceptional patient experience.

Qualifications:

• Previous experience in sales, luxury retail, hospitality, customer service, or another client-facing environment.
• A bubbly, confident, and outgoing personality with excellent communication and relationship-building skills.
• A goal-oriented, sales-driven mindset with the ability to make recommendations and motivate patients to take the next step.
• Strong organizational, multitasking, and computer skills, with a proactive approach to problem-solving.
• A genuine passion for beauty, skincare, wellness, and medical aesthetics, with enthusiasm for learning about treatments and services.
• A positive, dependable team player who enjoys collaborating and contributing to shared success.

Work Schedule:

This is a full-time position, the role is onsite with standard working hours:

• Mondays & Wednesdays from 8 am to 5 pm
• Tuesdays & Thursdays from 8am to 6pm
• Fridays from 8 am to 12pm.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.

If you're someone who loves connecting with people, thrives on achieving goals, and wants to be part of an innovative team in medical aesthetics, we'd love to meet you!

Apply today and discover what's possible with Copper Aesthetics & Plastic Surgery.