Location: Durban, South Africa
Department: Learning & Development
We are seeking a Skills Development Facilitator & Trainer to drive learning, development, and skills enhancement initiatives across the business. The successful candidate will be responsible for facilitating training, managing learnerships, ensuring SETA compliance, and supporting workforce development through effective training and reporting practices.
Facilitate new hire, upskilling, leadership, and learnership training programmes.
Manage learnerships from enrolment through to completion, ensuring compliance with SETA requirements.
Coordinate and maintain ATR/WSP submissions and supporting documentation.
Monitor learner progress and provide regular reports to management.
Conduct training audits and maintain learner, training, and compliance records.
Manage LMS enrolments, learner tracking, and training administration.
Support BPESA and other funded training programmes.
Develop and maintain training content, materials, and assessments.
Coordinate training resources, facilities, and stakeholder requirements.
Assessor and Moderator Certification
Minimum 2–3 years' experience in Training, Skills Development, or Learning & Development.
Strong understanding of Learnerships, SETA compliance, ATR/WSP submissions, and skills development legislation.
Experience facilitating training and managing learner programmes.
Proficient in Microsoft Excel, LMS platforms, and SharePoint.
Excellent communication, facilitation, and stakeholder management skills.
Training Facilitation & Coaching
Compliance & Administration
Learner Engagement
Attention to Detail
Problem Solving & Decision Making
Planning & Organising
Stakeholder Management
Reporting & Analytics
Interested candidates should submit their CV before the closing date of 29th June 2026
Custom Connect are a specialist in customer contact and related services.
We’re an international, multilingual business with operations across Europe, South America, and Africa, supporting clients in Western Europe, North America, South Africa, Australia, and New Zealand. Our global presence means we offer onshore, nearshore, and offshore solutions to suit every need.
At Custom Connect, dialogue is everything. We believe great conversations build strong connections - whether with your customers, your team, or our partners.
We’re passionate about delivering effortless, meaningful interactions and aren’t afraid to challenge the norm to get better results. With a focus on flexibility, responsibility, and partnership, we create tailored solutions that work for you and your customers.
Custom Connect - the dialogue company.
