Job Description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

In this role, you will serve as the primary link between Skilled Nursing Facilities (SNFs), patients, providers, and clinical teams, ensuring efficient communication and seamless care coordination. This position combines administrative support with relationship management and requires regular on-site engagement with partner facilities throughout the Chicago area.

This is a dynamic role within a growing market. Responsibilities, priorities, and scope may evolve as business needs change and new opportunities emerge. Regular travel and on-site visits (2-3 days per week) are required.

Your Impact

• Key Responsibilities

  • Coordinate communication between SNFs, patients, providers, and care teams via phone, email, fax, Docusign and text.
  • Serve as a central point of contact to support timely information sharing and align clinician schedules for patient appointments at the facility.
  • Track, prioritize, and resolve outstanding documentation, orders, and follow-up items.
  • Navigate insurance requirements and facilitate timely processing of patient-related needs.
  • Maintain accurate, organized, and compliant patient records and documentation.
  • Support continuity of care by monitoring referrals and coordinating next steps with stakeholders.

  Facility Partnership & On-Site Support

  • Build and strengthen relationships with SNF partners across the Chicago area.
  • Maintain a consistent on-site presence to support facility engagement and partnership development.
  • Identify, track, and follow up on referral opportunities.
  • Collaborate with facility staff to obtain required clinical and administrative documentation.
  • Ensure complete and accurate electronic health records to support patient care and operational excellence.

Minimum Qualifications

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
• Preferred at least two to four years of customer service, administrative, or related experience required. Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• This role will be internally titled as a Patient Access Coordinator I or II based on experience.

Additional Success Factors

• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.
• Pay range of $19.00- $23.00/hour (or salary range) + bonus+ commission+ benefits. This pay range is posted to comply with State Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO