Job Description

Job DetailsJob Location: Dogs Inc Main Campus - Palmetto, FL 34221The Skilled Companion Coordinator is responsible for facilitating and planning Skilled Companion placements. This role works collaboratively with multiple departments to ensure a smooth transition and successful placement of dogs selected for the Skilled Companion program. The Coordinator matches and places dogs with approved Skilled Companion applicants across the country.
Core Competencies:
Act as key communicator between Dogs Inc and Skilled Companion applicants.
Actively participate in the assessment process of dogs that need to be evaluated for the Skilled companion program.
Continue ongoing training and evaluation of Skilled Companion’s
Maintain all necessary paperwork for Companion Placements. Coordinate phone interviews and zoom calls with potential applicants. Provide weekly updates to the Team Manager: Status of Skilled Companion Program placements, both completed and planned.
Create match release’s for Skilled Companion placements
Update/maintain status of career transfer dogs in IWDR in a timely manner Coordinate with Admissions to resolve any concerns about applications in process.
Coordinate with Canine University for any required extended getaways during waiting periods.
Coordinate with Medical Department to schedule To-Go-Home exams in preparation for placement.
Coordinate with Puppy Raiser Services regarding placement and required information to provide to puppy raisers
Coordinate with Alumni Benefits to ensure proper Fromm benefit is provided for each placement.
Willingness to travel as needed to place Skilled Companion dogs throughout the country based on the needs of both Dogs Inc and Dogs Inc approved applicants.
Willingness to assume additional responsibilities as directed by the Team Lead or the Director.
Willingness to assist with administrative responsibilities encompassing the entire Skilled Companion Program.
Abide by the company's confidentiality policy and adhere to it.
All employees are responsible for keeping the grounds of Dogs Inc safe and clean. Reporting or fixing safety hazards, picking up trash and assisting our guests and volunteers are required of all employees.
Interpersonal Skills:
Exceptional customer service skills.
Superior communication skills (written, verbal, and electronic).
Effective problem-solving skills.
Good judgment in decision making.
Managing a team of volunteers and the ability to train and manage those volunteers and delegate tasks effectively to them.
The ability to build trusting relationships.
The ability to accept constructive criticism.
QualificationsKnowledge of canine health and basic canine skills training. Demonstrated interpersonal and organizational skills required. Computer literacy needed. Valid driver's license required with good driving history.
Education and/or Experience:
Bachelor's degree from four-year college or university and one or two years related experience and/or training; or equivalent combination of education and experience. Customer service experience preferred.
Responsibility for Money
This job is responsible for handling monetary assets, such as a credit card and managing fiscal responsibility while traveling and planning travel.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before members of the public, volunteers, and other employees.
Mathematical Skills
Ability to add, subtracts, multiply and divide using whole numbers, common fractions and decimals. Ability to perform calculations in standard measures of American currency and weight, volume and distance.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram/chart, or schedule form.
Computer Skills
The following computer skills are required to perform essential duties of the job:
Ability to use all aspects of Microsoft Office including Outlook, Excel, and Word as well as accessing e-mail and using Internet Explorer as a research tool.
Data entry and interpretation skills into multiple databases such as IWDR Provat, and others.
Certificates and/or Licenses
The following licenses or certificates are required to perform the essential duties of the job:
A valid and current driver's license and good driving record
Internal Contacts
This position will have frequent communications with the following internal positions:
Skilled companion program
Canine University staff
Medical Services Department
Puppy Raising Department
Admissions Department
External Contacts
This position has some communications with external contacts such as other assistance dog organizations, private breeders, and veterinary specialists.
Physical Demands
Must be able to meet the following physical demands to perform the essential duties of the job:
Stand for 1/3to2/3's of the workday
Walk for1/3 to 2/3's of the workday
Sit for over 2/3's of the workday
Use fingers and hands over 2/3's of the workday
Reach with hands and arms under 1/3 of the workday
Climb or balance under 1/3 of the workday
Talk or hear over 2/3's of the workday
Lift up to 25lbs under 1/3 amount of time
Close, distance, color, peripheral, and depth perception required as well as the ability to adjust focus
Ability to travel for placements
Work Environment
This job requires exposure to the following environmental conditions:
Toxic or caustic chemicals under 1/3 amount of time
Outdoor weather conditions 1/3 to 2/3's amount of time
Risk of electrical shock under 1/3 amount of time
Risk of radiation under 1/3 amount of time
Moderate noise
Working Relations
This position must meet the following qualities in order to add to a positive team environment:
Be willing to work with and help others
Accept constructive criticism
Have a positive attitude and cooperativeness with fellow employees and supervisors
Steadily works with minimum amount of supervision.
Follows instructions and shows initiative.
Has very good attendance record, rarely absent or tardy
Why Join Dogs Inc?
At Dogs Inc, we don’t just change lives—we transform them. When you join our pack, you’ll get:
Comprehensive Benefits: Full dental and vision insurance premiums covered, competitive medical coverage, and a $15,000 life insurance policy.
Retirement Match: A discretionary retirement plan match for all benefit-eligible employees after one full year of employment.
Campus Perks: Free access to our fitness center and chef-prepared lunches served on campus (Monday-Friday).
Time to Recharge: Generous Paid Time Off policies (12-20 days/year based on tenure). Enjoy 14 paid holidays—including your birthday!
Reward-Based Programs: Our Learn and Earn education program and Pawsitive Strides walking program offer many opportunities to earn additional Paid Time Off.
Dog-Friendly Workplace: Bring your well-behaved, pre-screened dog to work and enjoy the ultimate companion-friendly environment.