Cribl makes open observability a reality for today’s tech professionals. Our category-defining product suite gives companies the power to control their data and the flexibility to make choices, not compromises. With more than $400 million in funding by top investors including IVP, CRV, Redpoint Ventures, Sequoia, Greylock, and Tiger Global, we continue to grow our revenue and customer base by triple digits, with more than a quarter of Fortune 100 companies now Cribl customers.

Location: Greater Washington D.C. Area
Security Clearance: Top Secret or TS/SCI Clearance Required
Citizenship: U.S. Citizenship Required

About This Role

As a Customer Success Engineer at Cribl, you'll serve as a strategic technical advisor to federal and public sector customers, helping them unlock the full potential of our data observability solutions. You'll combine deep technical expertise with business acumen to guide customers from implementation through expansion, ensuring they achieve measurable outcomes and become enthusiastic Cribl advocates.

This role sits at the intersection of technology and customer experience—you'll architect solutions, drive adoption, and build lasting relationships with stakeholders at all levels, from technical practitioners to C-suite executives.

What You'll Do

Strategic Customer Partnership

• Partner with customers throughout their journey, from onboarding through expansion, acting as their trusted advisor and Cribl product expert
• Build and maintain relationships with technical teams and senior leadership at our largest federal customers
• Develop and execute success plans aligned to customer KPIs and business objectives

Technical Leadership

• Guide customers in building observability pipelines that transform how they manage data across their organization
• Identify and develop new use cases that expand value—helping teams reduce, enrich, and route data more effectively
• Leverage data-driven insights through our customer success platform to proactively address customer needs

Cross-Functional Collaboration

• Serve as the voice of the customer, working closely with sales, marketing, product, and engineering teams
• Share customer insights that shape product development and go-to-market strategies
• Mentor team members and contribute to the growth of our Customer Experience organization

What You Bring

Required Qualifications

• 5+ years in customer-facing post-sales roles (Customer Success, Solutions Engineering, Technical Account Management, or similar) with demonstrated impact on customer outcomes
• Experience working with Federal or Public Sector organizations
• GovCloud or FedRAMP experience
• Located in or willing to relocate to the greater Washington D.C. area
• U.S. Citizenship
• Top Secret or TS/SCI Clearance

Technical Expertise

• Strong background in observability, logging, metrics, IT operations, or security (System Admins, Data Analysts, Information Systems Manager)
• Deep understanding of data pipeline management across the full data lifecycle
• Proven ability to translate technical capabilities into business value and develop customer-specific use cases
• Strong problem-solving skills with the ability to quickly learn new technologies

Interpersonal Skills

• Exceptional communication and presentation abilities—comfortable presenting to both technical teams and executives
• Customer-first mindset with the ability to manage expectations and build trust through empathy
• Experience delivering program reviews or business reviews to senior stakeholders
• Willingness to travel as needed

Nice to Have

• Hands-on experience with Cribl products
• Experience administering data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake
• Familiarity with Customer Success platforms like Gainsight
• Working knowledge of AWS, Azure, or GCP
• A sense of humor (good jokes or bad jokes—we appreciate both!)