Job Description

Seasonal (Seasonal)

Job Title: Ski Valet Technician

Location: South Lake Tahoe, CA (Edgewood Tahoe Resort)

Terms: Seasonal, full and part time roles available

Pay: $18/hour base wage, plus tips.

Requirements:

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!

About us:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role:

Valet technicians are the face of Ski Butlers at our on-site hotel service center locations. This role aims to provide a seamless experience for all hotel guests using the hotel’s skier services. From arrival to departure, valet technicians' welcome guests to the resort, store their equipment for daily use, work with hotel team members and create a genuine, personal hospitality experience unlike any other.

Perks and Benefits:

• Reimbursement for Epic Tahoe Local Pass
• Free Alterra Mountain Company Employee pass:
• Unlimited access to all AMC owned resorts
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Ability to ski everyday* Barring blackout dates
• Access to 645+ industry discounted brands through Expertvoice
• Discounted access to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old

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Primary Responsibilities:

• Uphold Ski Butlers and Edgewood brand standards through exceptional customer service while meeting our Key Customer Requirements:
• KCR #1: On Time – arriving within 5 minutes of the agreed upon time
• KCR #2: Communication – setting clear expectations around the entire scope of service
• KCR #3: Equipment – choosing the right equipment for each guest given their skills and current conditions at the resort
• Provide timely, accurate placement and retrieval of guest's skis and other related stored equipment
• Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
• Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Assist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain town knowledge
• Setting up the next shift and future team members for success
• Enhance the overall skier experience

Secondary Responsibilities:

• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice
• Taking reservations and issuing refunds
• Anticipating guest needs
• Re-stock amenities
• Ability to work confidently in a fast-paced environment