Job Description

Position Summary

Be the welcoming point of connection for guests beginning their experience at The Peak. As a Ski Ticket Window Attendant, you shape the first impression of Nemacolin’s recreational offerings through polished service, confident recommendations, and thoughtful attention to every detail. From guiding guests toward the right activities to ensuring accurate transactions and seamless arrivals and departures, your work directly influences the day’s experience. This seasonal opportunity offers the chance to build valuable luxury hospitality experience and explore continued career opportunities within the resort following the ski season.

What You Will Create

• Create exceptional first impressions by welcoming guests to The Peak, clearly presenting available activities, services, rentals, and lessons, and guiding each guest toward experiences that best complement their visit.
• Elevate the guest experience through thoughtful recommendations and a genuine understanding of resort and recreation offerings, while recognizing appropriate opportunities to introduce guests to additional activities and increase participation.
• Strengthen daily operational excellence by ensuring guests are accurately checked in and out, charges are properly processed, and activity participation is coordinated seamlessly across the Peak team.
• Build confidence and trust at every point of contact by responding to guest questions, addressing challenges efficiently, and delivering polished service that leaves guests feeling heard, valued, and well cared for.
• Protect the integrity of every transaction through accurate cash handling, guest room charges, daily banking procedures, and adherence to Micros and resort cash-handling policies. The Ticket Office serves as the designated location for collecting fees associated with services, rentals, and lessons.
• Keep communication flowing across the operation by answering incoming calls, maintaining reservations accurately in HOST, and sharing relevant information with Peak colleagues so the team remains aligned throughout the day.
• Support informed daily decision-making through accurate end-of-shift documentation, including HOST close procedures, cash drops, commission reports, daily sales reports, tip reports, and an evaluation of the day's operations.

What You Can Expect

• A highly guest-facing role at The Peak, where you are among the first people guests encounter as they begin their recreational experience
• A dynamic seasonal environment where guest needs, activity demand, and operational priorities can shift throughout the day
• Regular collaboration with the broader Peak team to create a seamless recreation experience
• Daily use of Micros and HOST, with the opportunity to strengthen your technical, reservation, sales, and cash-handling expertise
• An environment where composure, accuracy, communication, and personal ownership have a direct impact on guest satisfaction
• A schedule that includes weekends and holidays, reflecting the seasonal nature of resort recreation operations
• A seasonal position with the potential to pursue a permanent opportunity in another role within the resort following the ski season

What You Bring

• A naturally welcoming presence and a genuine desire to create memorable guest experiences
• Confidence communicating activity options and recommendations in a way that feels informative, personalized, and authentic
• The composure to approach guest challenges with patience, sound judgment, and a solutions-oriented mindset
• Strong attention to detail, particularly when working with reservations, financial transactions, and guest charges
• The initiative to recognize opportunities to introduce guests to additional experiences while maintaining a thoughtful, service-first approach
• Accountability for accuracy, communication, and the quality of each guest interaction
• The ability to collaborate closely with colleagues and communicate information clearly in a fast-moving recreational environment
• A willingness to learn resort systems, cash-handling practices, and operational procedures with consistency and care

Qualifications

• Ability to speak and understand English
• Proficiency in, or the ability to learn, Micros
• Ability to learn and consistently follow HOST reservation procedures
• Ability to learn and follow cash-handling procedures, daily banking requirements, and applicable resort policies
• Ability to accurately process guest room charges and other transactions
• Availability to work weekends and holidays
• Ability to meet the requirements of a seasonal position supporting ski-season operations

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position.

Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.