Job Description

Join our team and earn a free ski pass at Bretton Woods!
*Now hiring for November 2026*

Resort Discounts
• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• Discounted lift tickets for friends and family
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities
• Complimentary associate ski lessons

Associate Benefits:
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• 401(k) Retirement Plan matching
• Excellent training and professional development
• Leadership development programs
• Associate Events
• On-site housing available for Winter Season
• Ability to stay full-time year round at the end of the Winter Season
• Employee gym access
• Weekly pay cycle
• Complimentary meals in employee cafeteria
• Support services including an Employee Assistance Program (EAP)

Essential Functions:

• Be pleasant, smile and greet all guests using surnames when obtained.
• Provide staff customer service training to staff through daily line-ups and monthly OSI trainings.
• Maintain ski rental equipment inventory and quality control.
• Knowledge of all work station duties and functions.
• Scheduling and facilitating training for shop staff.
• Help resolve issues provide training prevent them from reoccurring.
• Document all staff related issues and provide information to Director of Skier Services.
• Provide exceptional service to guests.
• Assist with purchasing and receiving rental equipment.
• Processing online rental orders, preparing and organize next day pick up.

Tools and Equipment:
• Computer
• Printer
• Liability Forms
• Telephone
• Pens, Screwdrivers, file folders, filing cabinet, din charts
• Tech bench

Working Environment:
• Interior of base lodge, in all areas of the base lodge.
• Exterior of base lodge with exposure to weather conditions.

Qualifications:
• Three years of rental shop experience required.
• Great customer service skills.