Job Description

Seasonal

Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass

*Click HERE for more information on our employee benefits!

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The Ski Patrol Dispatcher is the communication hub for all patrol operations, ensuring timely and accurate coordination of resources to support guest and employee safety. This position is responsible for managing radio and phone communications, logging incidents, tracking patrol personnel, and providing logistical support during daily operations and emergency responses.

ESSENTIAL DUTIES

• Monitor and operate resort radio channels, maintaining clear and professional communication at all times.
• Maintain calm, clear, and concise communication under high-stress situations.
• Receive and relay calls for service, emergencies, and operational needs to appropriate patrol personnel.
• Serve as the first point of contact for outside agencies (fire, EMS, police, search and rescue).
• Dispatch patrol teams to medical, evacuation, and rescue incidents.
• Log all incidents, responses, and communications in real time using dispatch software or paper logs.
• Maintain accurate tracking or personal and resources.
• Assist in preparing incident reports and ensuring all required documentation is complete.
• Coordinate with lift operations, grooming, snowmaking, and other departments for hazard management and mountain safety.
• Track trail openings/closures, weather conditions, and avalanche control operations.
• Support command staff during mass-casualty or complex incidents.
• Compliance with all company policies and procedures as well as any regulatory requirements
• Other duties as assigned

QUALIFICATIONS

• Must possess excellent public relations and communications skills as well as high level of friendliness
• Must handle stressful situations
• Proficiency with radios, phone systems, and basic computer applications required
• Strong verbal communication skills and ability to multitask in a fast-paced environment
• Ability to maintain accurate records and prioritize tasks effectively
• Calm demeanor and decision-making skills during emergencies
• Prior dispatch, emergency services, or ski patrol experience, preferred
• Knowledge of mountain operations and ski area terrain, preferred
• First Aid/CPR certification, preferred
• Adhere to all safety policies
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation’s Service Excellence standards

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Springs area base hourly pay range: $23.00 - $29.00 per hour, depending on previous patrol experience

PHYSICAL REQUIREMENTS

• Must be at least 18 years of age
• Clearly speak and understand the English language
• Must hear clearly with or without a hearing device
• Ability to work weekends, holidays, and variable shifts as required by resort operations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: Indoor work in a dispatch office with frequent radio and phone communication. Occasional exposure to outdoor mountain environment during.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski & Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.