The Omni Homestead Resort & Spa
The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in
Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Overview:
The Guest Service Associate will be responsible for ensuring that all guest concerns are resolved according to company standards.
Provide the best guest service based on Omni Service Standards.
Daily set-up, operation and cleanliness of Ski School and Hobbits/ Sales desk and Call center.
A complete understanding of all Ski School Programs and products and how to sell them to our guest.
Be able to make cash, credit card transactions.
Administer daily computer system opening and closing in RTP station.
Frequently assists guests in resolving queries regarding all departments in the ski area including (but not limited to) lifts, ticket/pass sales, rental/repair services, F&B Outlets, retail, Ski School and Hobbits and Ski Patrol.
Responsible for distributing information to guests and associates for all aspects of the ski area such as trail conditions, events and activities, lift opening and closings.
Input of Instructor schedules and making schedule changes in RTP.
Tracking training for staff training at RTP.
Administer daily closing cash outs and balancing end of day deposits.
If you are a trained instructor, you may be asked to teach a lesson.
Have a clear understanding of all resort and ski school policies and procedures based on Omni Resorts standards and staff manual.
Must have excellent customer service skills.
Must be able to work weekends and holidays.
Previous cashier/guest service experience preferred.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America.
From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
