Job Description

Resort: Big Sky Resort

Locations: Big Sky, Montana

Req ID: 25245

Overview

A great day on the mountain starts with boots that fit. When they fit right, a guest skis longer, turns with more confidence, and heads home already planning the next trip. Big Sky Resort's Retail Team is seeking responsible, motivated, and detail oriented Team Members with a passion for boot fitting and guest service. In Big Sky Sports or Peak Pros, you'll work one on one with guests of every ability level, from a first season skier buying their first pair to a seasoned local chasing the perfect fit.

Previous boot fitting experience and a basic understanding of biomechanics are preferred but not required. Training is provided, including custom footbed construction and boot fitting techniques, and a general knowledge of current ski boot models and related products is a plus. It's a skill that grows with you season after season.

If you love working with your hands and helping guests have their best day on the hill, this is the opportunity for you!

Responsibilities

• Provide professional boot fittings for guests of all ability levels in Big Sky Sports or Peak Pros Outlets
• Apply training to assess needs and recommend appropriate boots, liners, or modifications
• Maintain a friendly and knowledgeable presence with every guest interaction
• Utilize available tools and resources to create lasting customer relationships and drive sales
• Keep work area clean, organized, and guest-ready at all times
• Stay up to date on resort knowledge, including activities, services, and surrounding area points of interest
• Required to preform all functions of a retail sales associate

Qualifications

• Strong interpersonal and communication skills
• Ability to multitask and work both independently and within a team
• Sales or customer service experience preferred
• Detail-oriented with the ability to retain product knowledge and technical information
• Comfortable working in a fast-paced environment with high guest volume

Physical Requirements:

• Stand and walk for extended periods to provide sales floor support
• Sit for extended periods of time when boot fitting
• Frequently bend, squat, kneel, and reach overhead
• Ability to lift, push or pull at least 35 pounds
• Carry products, tools, and boxes up and down stairs
• Use tools such as grinders, heat guns, and other boot fitting equipment
• Comfortable climbing ladders

All full time seasonal team members can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events