Job Description

Position: Ski & Board School Sales Desk Agent - Winter 26/27

Reports to: Resort Services Manager

Employment: Full-Time, Seasonal (November to Mid-April)

Compensation: $19.50

The Ski & Board School sales desk is a dynamic and fast-paced environment based in the Village Centre Mall. The sales desk agents rotate between the main VCM sales desk and the Kids' Centre sales desk. Sales Desk Agents are responsible for the sale and processing of ski and board lessons, packages and special programs, and all related promotional discounts affiliated with lessons. This also involves responding to guests queries via e-mail, telephone or in person.

Duties and Responsibilities:

• Selling lessons and packages and registering guests in our registration software.
• Develop a comprehensive knowledge of in-house products and sell the most relevant product to guests that best suits their needs.
• Liaising with schedulers, operations managers and supervisors to ensure suitable instructors are available.
• Cash handling and accuracy.
• Maintain an active knowledge of program numbers and communicate staffing needs to the schedulers, operations managers, and supervisors when necessary.
• Provide detailed information on facilities and activities available at Big White
• Uphold the highest standard of internal and external customer service at all times
• Handle guest complaints and feedback in a timely and professional manner, referring to a manager when necessary
• Comply with all company and department policies and procedures
• Perform other tasks as assigned by resort management.

Skills and Qualifications:

• Excellent communication and interpersonal skills
• Outgoing and friendly personality with a commitment to exceed guest expectations
• Experienced at payment processing and an aptitude to learn new systems
• Ability to multitask and complete a varied number of tasks in a day
• Flexible availability including mornings, evenings, weekends and statutory holidays
• Ability to work well within a diverse team environment
• Proven self-motivation and ability to work well with minimum supervision
• Ability to work in all-weather conditions on occasion
• Tourism/Hospitality experience is an asset
• Microsoft Office proficiency is an asset
• RTP One Resort experience is an asset
• Flaik experience is an asset

Physical Demands:

• Must be able to sit and/or stand for the duration of the shift
• Ability to lift and carry up to 25kg
• Must be able to kneel, bend, stoop, squat and stretch to fulfill duties
• Requires grasping, using tools, writing, standing, sitting, repetitive motions, listening and hearing ability, and visual acuity

Location:
Big White Ski Resort, British Columbia

Only those selected for an interview will be contacted.