Job Description

Seasonal

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Ski and Ride School Sales Desk Agent

Employee Type: Seasonal, Full-Time, Hourly

Business Unit: Ski and Ride School

Position Reports to: Administrative Coordinators/Sales Desk Lead, Operational Manager

Positions Reporting to this Role: None

Location: Crystal Mountain, Washington

Wage Range: $20.00 to $24.00 DOE 

Approximate Start & End Date: November 23rd, 2025 – April 18th, 2026 

RESORT OVERVIEW, CULTURE AND VISION

Crystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

JOB SUMMARY

Crystal Mountain Resort is seeking enthusiastic, service-driven individuals to join our Ski and Ride School Sales Desk team. As a Sales Desk Agent, you’ll play a key role in creating a memorable guest experience by helping visitors book ski and snowboard lessons, answering questions about our programs, and serving as a friendly, knowledgeable face at the heart of the Ski and Ride School. The Sales Desk Agent is also responsible for processing sales transactions accurately and efficiently. The agent will be asked to communicate clearly and often with the supervisor teams and administrative team to manage walk-up lessons sales and capacity. If you thrive in a fast-paced, mountain environment and are passionate about winter sports, we want to hear from you!

ESSENTIAL DUTIES

• Greet and assist guests with a friendly, professional demeanor
• Provide detailed information on ski and snowboard lesson products, including group and private lessons, multi-week programs, and specialty programs
• Book lessons and process payments using SiriusWare, Inntopia, and Flaik in accordance with SRS practices
• Answer guest questions by phone, email, or in person in a timely and knowledgeable manner
• Resolve guest concerns or escalate to the appropriate supervisor as needed
• Maintain a clean, organized, and welcoming sales desk environment
• Collaborate with supervisors and the Sales Desk Lead to ensure accurate lesson rosters and guest readiness
• Follow daily duties checklist provided for Sales Desk Agent
• Follow systems established by SRS Leadership for assessing sales capacity, scheduling, and communicating  
• Uphold safety standards and resort policies at all times

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Strong customer service and communication skills
• Comfortable working with computers, point-of-sale systems, and scheduling software (experience with SiriusWare, Inntopia, and/or Flaik a plus)
• Ability to multitask in a fast-paced environment
• Team-oriented with a positive attitude and a passion for helping others
• Interest or experience in skiing or snowboarding is strongly preferred
• Passion for winter sports and a desire to help others enjoy the mountain experience
• Available to work weekends, holidays, and peak periods (especially December–February)
• Must successfully complete a background check

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work evenings, weekends and holidays while in operation.
• Able to lift, carry, or otherwise move and position at least 50 pounds on an irregular basis.
• Manual dexterity to operate a computer and other common office equipment on a regular basis.
• Ability to sit, bend, reach, and speak for extended periods of time.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer