Job Description

Eldora is the backyard winter mountain playground for Greater Denver, Boulder County, and Colorado's northern Front Range. Eldora is located just outside of the charming mountain town of Nederland, Colorado, about 20 miles west of Boulder and less than 50 miles from downtown Denver.

Eldora strives to deliver Colorado’s Front Range the most memorable outdoor adventures to locals and out-of-town visitors. Eldora Mountain Resort employs up to 700 employees at peak season and has 680 acres of lift-accessible terrain for skiing and snowboarding, including a Woodward Mountain Park experience, and a world class Nordic Center.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free RTD EcoPass
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Employee housing program
• 401k with up to 5% company match & immediate vesting
• Free reciprocal access for employees to other POWDR resorts & Colorado Ski County resorts
• 50% day passes at IKON pass resorts (out of state & out of country)

Position Summary: Ski & Ride School Reservations team members are friendly, welcoming, and inclusive all while providing unparalleled customer service experiences for our Guests. All Ski and Ride lessons start at check-in and that unforgettable experience will begin with you! Reservations team members work with a high volume of guests in a fast-paced environment. The ability to clearly communicate via personal, phone and email interactions is of the utmost importance. This team member works closely with Ski and Ride school leadership and within our digital infrastructure (RTP, Flaik) to book, reschedule and refund products. You are the conduit between the guest and the instructor and as a member of the Ski and Ride School team, proficiency in Ski and Ride school products is required.

Essential Functions/Major Responsibilities:

• Actively engages with all Eldora guests either in-person, via email or over-the-phone.
• Provides accurate product and mountain information to guests.
• Maintains workstation by cleaning and restocking supplies.
• Handles all inquiries and complaints in a professional and competent manner.
• Is honest and has the highest integrity- able to handle and manage confidential information.
• Excellent, teamwork, communication, and guest service skills
• Must have basic computer skills and phone knowledge.
• Must be able to speak clearly and hear normal conversations in a noisy environment.
• All employees are expected to support Eldora’s corporate responsibility commitment to protect the environment by participating in our Sustainable Transportation Program. This includes choosing alternative transportation, carpooling, using the employee shuttle, and avoiding onsite parking on weekends and peak days. These actions help reduce Scope 3 emissions, lead by example, and ensure adequate parking for our guests.
• Must be able to work weekends and holidays as required by resort operations.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Eldora Mountain, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Specific Job Skills:

• Excellent teamwork, communication, and guest service skills
• High School degree or equivalent
• Point of sale and software system exposure, ideally with RTP, Flaik, and/or Microsoft Office proficiency
• Must speak and read English fluently.
• Ability to pass background checks by company standards.

Physical Demands:

• Bending, reaching, climbing, pushing, pulling & prolonged standing
• Eye/hand coordination & visual concentration on equipment
• Concentrated reading and writing
• Must be able to lift and carry items up to 50 lbs. 
• Extended periods of outdoor exposure  
• Extreme cold, extreme heat and sun exposure 
• Variation in temperature from hot to cold

Schedule:

• Non-Peak Days (M-F): 7:45am-4:30pm
• Peak Days (Sa/Sun/Holidays): 7:30am-5:00pm
• This schedule represents an average work week and is subject to change based on guest volume, operational needs, and weather conditions.

Compensation & Benefits:

• Compensation: Proposed hiring rate of $19+/hour, actual pay will be adjusted based on experience.
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

*This position is not eligible for Employee housing or H-2B/J-1 visa applicants. Please see other job postings within the Eldora jobs page if you need housing or visa accommodations.*

POWDR-Eldora Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Eldora Mountain Resort in Boulder County, Colorado. 20 miles west of Boulder, CO. We are situated in the heart of Colorado's front range playground. All candidates must fill out an application to be considered for employment. All employees must align with the Play Forever program which implements our core values through support and execution Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations. This will be posted for a minimum of 3 days or until the position is filled.