Job Description

SIU Investigator

Say hello to Hagerty

Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving.

Ready to get in the driver’s seat? Join us!

The Claims team has an opportunity for a SIU Investigator. The Special Investigator investigates and identifies questionable and suspicious claims, communicating with claims personnel, insurance carriers, law enforcement, and government regulatory agencies to prevent and deter fraud.

What you’ll do

• Conduct timely investigations including recorded statements and interviews
• Provide timely status updates
• Timely and clear documentation of Claim Files
• Meet claim audit scores target.
• Maintain highest level of confidentiality and professionalism
• Accept assigned referral of questionable claims with an appropriate investigative action plan
• Ensure accuracy, quality and timeliness of the evidence gathered during an investigation as well as compliance with all applicable laws, legal codes, and governing agencies
• Provide Claim Adjuster with timely investigation results and document investigative findings
• Determine whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinion, etc.
• Properly provide recommendations and decisions surrounding investigative efforts to include request for authorization for Examinations Under Oath to be conducted
• Determine whether vendor involvement is needed to include budget and management of the investigation
• Perform detailed database queries on SIU investigations to include analysis and organization of critical data to assist during the assigned investigation
• Properly evaluate and complete state compliance referrals, as applicable, when questionable or suspicious activity is identified
• Assist in providing fraud awareness training to claim staff
• Assist the claim department and give guidance in the handling of questionable claims as needed
• Maintain active membership in professional organizations that provide SIU assistance and resources
• Establish and maintain relationships with law enforcement, government regulatory agencies and insurance industry personnel assisting when needed or required

This might describe you

• Must be detail oriented
• Ability to work with highly confidential information
• Ability to recognize patterns of inconsistencies that may be linked to fraudulent activity
• Must have ability to interact with clients, repair shops and appraisers
• Maintain high level of accuracy
• Ability to work independently and lead others
• Maintains highest level of confidentiality and professionalism
• Excellent verbal and written communication skills
• Good organization and time management skills
• Showcase enthusiasm and proficiency in OSINT, technology, and data analytics
• Maintain a positive attitude & foster team engagement
• Must be willing to travel and or work additional hours
• 3-5 years claim experience, or prior investigator/law enforcement experience
• Strong investigative skills necessary
• Demonstrate knowledge of tools and techniques needed for conducting fraud investigations
• Demonstrate proficiencies with computer software

Other things to note

• This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

#LI-Remote / LI-Hybrid / #LI-Onsite

EEO/AA

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!