Peraton

SITEC - GMSC System Administrator - MacDill AFB

Peraton  •  $66k - $106k/yr  •  Florida (Onsite)  •  2 hours ago
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Job Description

Responsibilities

Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Primary Duties:

  • Troubleshooting and proactively resolving technical issues
  • Responding to requests for technical support
  • Providing recommendations for technical support
  • Providing technical problem solving for customer support of database
  • Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
  • Installing and configuring application and operating system software and upgrades
  • Troubleshooting and repairing hardware and network connectivity issues
  • Removing old equipment and performing data migration to new machines
  • Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
  • Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
  • Analyzing and making recommendations for hardware and software standardization
  • Able to troubleshoot VTC equipment and escalate to the appropriate Tier support
  • Provides support to systems hosting complex operational databases, software configuration control, and system interfaces for computer systems.
  • Performs tier one and two network and systems support in accordance with the SIE OPORD.
  • Ensure incidents and change requests reflecting work are routinely updated to comply with service level agreements.
  • Maintains operating records such as machine performance and production reports.
  • Installs operating system software, patches, and upgrades.
  • Analyzes, troubleshoots and resolves system hardware, software, and networking issues.
  • Configures, optimizes, fine-tunes, and monitoring operating system software and hardware.
  • Performs system backups and recovery.
  • Develops and maintains standard operating procedures (SOPs).
  • Troubleshoots and proactively resolve technical issues for individual users.
  • Installs, configures and maintains customer desktops and laptop PCs, mobile devices and peripherals, such as printers.

Secondary Duties:

  • Monitor Enterprise servers and services via Riverbed
  • Conduct 24/7 hourly checks for core Enterprise services
  • Monitor the health of O365 and cloud services
  • Monitor azure servers for mobility up time
  • Monitor Cisco Unified Communications Manager (CUCM) Cisco Unified Presence (CUP) clusters
  • Monitor Enterprise portals to include PowerShell ping testing
  • Gather data for Senior Government reports.
  • Analyze, diagnose, report applications and device issues.
  • Create trouble tickets for critical core service alerts
  • Maintain continuity log to pass critical information to all shifts
  • Provide clear troubleshooting and reporting via the Remedy
  • Conduct phone checks to ensure device functionality and security
  • Collect, analyze, capture metrics on Enterprise IT servers and devices
  • Create reports to identify expiration of crypto devices

Qualifications

Required Qualifications:

  • Min 9 years with HS Diploma, 7 years AS/AA degree, 5 years with BS/BA degree, 3 years with MS/MA
  • A DoD TS/SCI clearance is required
  • DoDD 8570.01-M IAT II
  • Work evening, nights, holidays, and weekends
  • At least 3 years of previous experience working as a PC Tech or Help Desk
  • Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
  • Strong problem-solving skills
  • Works well under pressure in a high tempo environment.
  • Strong proactive team player
  • Experience with Active Directory, Remedy, UEM Unified Endpoints, Microsoft product suite, AWS, and Azure
  • Experience withmonitoring SolarWinds and Riverbed

Desired Qualifications:

  • Experience with managing mobile phones with Microsoft Intune
  • Experience with Service Now
  • Experience with using AI
  • Experience with automating processes
  • Microsoft Associate level certification

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Peraton

About Peraton

At Peraton, we're at the forefront of delivering the next big thing every day. We're the partner of choice to help solve some of the world's most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

How do we do it? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how things get done. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed and get ready to be part of something bigger. Get ready to do the can't be done.

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Recruitment fraud is a growing trend where fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is typically carried out through fake job postings, fake websites, or email accounts claiming to be from Peraton. The intent of recruitment fraud is to gain access to your personal information, such as your banking information, credit card number, or social security number.

Please be aware that our careers site can be found at careers.peraton.com and our corporate site can be found at peraton.com.

To learn more about Recruitment fraud and what to expect and not to expect from a Peraton recruiter, please visit: https://careers.peraton.com/recruitment-fraud/

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Reston, Virginia
Year Founded
2017
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