The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.
Site Support Technician
Location: Mercy Hospital St. Louis
Type: Full-Time
*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.
What you'll do:
Provide service and customer support during field visits while building positive relationships with customers.
Complete work orders and incidents as assigned for hardware related issues.
Diagnose errors or technical problems and determine proper solutions.
Deploy and track new desktop hardware and peripheral assets.
Maintain asset inventory compliance for all Mercy hardware.
Perform end-user training for best practices including Mercy's hardware and software standards.
Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
Perform warm hand-offs of priority tickets to other MTS teams.
Perform preventive maintenance for all desktop hardware and related peripherals.
Ensure that security policies and best practices are implemented and followed effectively at every location.
24 x 7 support for all Priority 1 and 2 incidents.
Hours may vary based upon labor needs including weekends and nights.
Travel up to 125 miles may be required.
Activation and installation of network and phone devices.
Support of activation and setup of Mercy owned handheld devices.
Responsible for individual and department moves.
Required Qualifications:
Education/Experience: Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.
Preferred Qualifications:
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
