Job Description

Site Support Analyst

Position Overview

We are seeking a customer-focused Site Support Analyst to provide hands-on technical support for employees, executives, and visitors at a modern office location. This individual will serve as the primary onsite IT resource, providing responsive, high-quality support while ensuring end-user technology, conference rooms, collaboration tools, and workplace systems operate smoothly. This role combines Level 1 and Level 2 desktop support with hands-on Audio Visual (AV) and conference room support in a highly visible environment.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, mobile devices, printers, peripherals, and network-connected equipment.
• Troubleshoot and resolve issues involving Windows operating systems, Microsoft 365 applications, user permissions, account access, and device connectivity.
• Deliver white-glove technical support to executives and leadership, demonstrating professionalism, urgency, and discretion.
• Manage user accounts, access, and permissions through Active Directory and related systems.
• Perform hardware deployments, workstation setups, software installations, equipment replacements, and device troubleshooting.
• Troubleshoot and maintain conference room and AV technology, including displays, cameras, microphones, speakers, and conferencing hardware.
• Support collaboration platforms including Microsoft Teams, Zoom, Google Meet, Poly (Polycom), and BYOD meeting room solutions.
• Assist with conference room deployments, upgrades, maintenance, standardization, and lifecycle management.
• Ensure conference rooms and technology are ready for executive meetings, presentations, and company events.
• Track incidents, service requests, and resolutions through ServiceNow.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Partner with infrastructure, networking, security, and collaboration teams to troubleshoot and resolve more complex technical issues.

What Were Looking For

• Strong desktop and end-user technical support experience.
• Experience troubleshooting hardware, software, operating systems, and connectivity issues.
• Working knowledge of Windows, Microsoft 365, and Active Directory.
• Experience supporting conference room technology and collaboration platforms.
• Strong customer service and communication skills.
• Ability to work independently and serve as the primary onsite technical resource.
• Professional and comfortable supporting executives and other high-visibility users.
• Strong problem-solving skills with the ability to prioritize and manage multiple support needs.

Preferred Experience

• Level 1 and Level 2 desktop support.
• Executive or white-glove IT support.
• Audio Visual (AV) and conference room technology.
• Microsoft Teams, Zoom, Google Meet, and Poly/Polycom.
• ServiceNow or similar ticketing platforms.

Job Type & Location

This is a Contract to Hire position based out of Appleton, WI.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Appleton, WI.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully onsite position in Appleton,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.