Suvoda

Site Support Specialist

Suvoda  •  Conshohocken, PA (Onsite)  •  2 hours ago
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Job Description

The Site Success Coordinator plays a key role in the day-to-day support of Suvoda's clients and their clinical subjects. As a member of the Customer Support team, the Site Success Coordinator serves as an expert on Suvoda's systems and products, assisting both internal and external clients with inquiries and daily transactional operations.

The schedule for this role is 11:00am - 8:00pm EST.

Responsibilities

  • Serve as a point of contact for site clients and participants, responding to email and phone inquiries
  • Assist Project Managers with operational duties, including system access, card distribution and reporting
  • Maintain strong relationships with clients and internal stakeholders
  • Provide ad hoc client training
  • Update customer contact information as needed
  • Be a problem solver and suggest improvements to process
  • Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Qualifications

  • Bachelor's degree or equivalent experience and/or training preferred
  • Fluency in English, Spanish and other languages desired but not required
  • Excellent communication skills
  • Customer focus
  • Initiative and ability to self-educate
  • Strong problem solving and analytical skills
  • Experience in Microsoft Office suite

#LI-JD1

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here

Suvoda

About Suvoda

Suvoda is a global clinical trial technology company, now strengthened by our merger with Greenphire. Backed by expert teams and rigorous processes, we specialize in complex, life-sustaining studies in therapeutic areas like oncology, central nervous system (CNS), and rare diseases. Together, we support sponsors, sites, and patients to manage the most urgent moments in the most urgent trials through a unified platform featuring IRT, eCOA, eConsent, Greenphire Patient Payments, and Greenphire Travel software solutions.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Conshohocken, PA
Year Founded
2013
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