Job Description

The opportunity

At National Tiles, our Site Support team plays a crucial role in delivering exceptional outcomes for our customers and building partners.

This is a dynamic, hands-on position where no two days are the same. You'll be responsible for managing installation projects, conducting site inspections, investigating and resolving issues, and working closely with customers, builders, tilers and internal stakeholders to achieve the best possible result. You'll enjoy the freedom to manage your own schedule and make decisions in the field, while remaining part of a supportive and experienced team.

We're looking for motivated, energetic people who are confident problem-solvers, communicate well with others, take ownership of their work and enjoy finding practical solutions to challenges.

The role

• Manage the end-to-end installations of jobs
• Raise and maintain flooring orders and quotes
• Communicate with contractors, ensuring work is completed to the highest standard
• Communicate with major builder clients, internal teams and retail customers
• Work quickly to identify and resolve any issues with quality and supply
• Build strong relationships with our Design and Order Support teams to ensure our client's needs and expectations are delivered efficiently across the business

About you

• Strong level of communication and professionalism
• Have a customer-obsessed mindset
• Strong organisational skills and ability to multi-task
• Balance working within a team and at times autonomously
• Use your own initiative to problem-solve solutions
• Read plans and provide measurements both on and off-site
• Knowledge of building processes and practices
• Previous construction or tiling experience is an advantage
• Hold a valid driver’s license

Work perks

In reward for your hard work, we'll offer you training and leadership development, a competitive bonus structure, and opportunities for career advancement. 

Why our wonderful team choose to work with us:

• Opportunities for career progression – we promote from within!
• Training, development, and leadership courses
• Access to health & well-being programs including EAP
• Excellent company culture that offers a safe and supportive environment 
• Weekly pay cycles
• Generous staff and family discounts
• Your Birthday off every year!