Job Description

We are looking for a Site Supervisor to help lead the day-to-day operations of our youth sports facilities and ensure every customer has a safe, organized, and exceptional experience.

You will welcome families, athletes, coaches, and staff, keep programs running smoothly, and make sure our facilities are operating at the standard our customers expect.

This is a hands-on role for someone who is organized, energetic, customer-focused, and comfortable taking ownership. You will be responsible for keeping an eye on the big picture while also making sure the small details are taken care of.

Customer Experience

• Welcome customers and create a friendly, positive environment
• Help families, athletes, and coaches with questions and requests
• Make sure customers know about upcoming programs, events, products, and opportunities
• Handle customer concerns professionally and work toward effective solutions

Daily Facility Operations

• Oversee the smooth operation of the facility during your shift
• Take attendance and verify rosters for programs and activities
• Monitor facility schedules and ensure programs start and finish on time
• Ensure spaces are properly prepared and ready for customers

Staff & Program Support

• Monitor staffing levels and ensure shifts are properly covered
• Help coordinate staff throughout the facility based on operational needs
• Communicate with coaches, instructors, and other team members
• Help ensure staff are meeting our standards for customer service and professionalism

Inventory & Products

• Monitor facility and program inventory
• Ensure supplies and equipment are available, organized, and properly maintained
• Promote and sell relevant products, programs, events, and services to customers
• Help ensure merchandise and promotional materials are properly displayed

Requirements

• Strong customer service skills
• Excellent communication skills
• Strong organizational skills
• Reliable and dependable
• Ability to work independently
• Strong problem-solving skills
• Leadership skills
• Attention to detail
• Comfortable promoting and selling
• Previous experience in sports, youth coaching is a bonus
• Previous experience in auditing is a bonus

Benefits

Compensation: $19-27 p/h depending on experience