Job Description

Lead with Purpose. Make an Impact Every Day.

At Oak Hill, you'll do more than manage a residential program. You'll lead a team dedicated to helping people with intellectual and developmental disabilities live meaningful, independent, and fulfilling lives.

We're seeking an experienced, compassionate, and mission-driven Site Supervisor to oversee the day-to-day operations of one of our residential locations. In this leadership role, you'll provide operational oversight, staff supervision, regulatory compliance management, and person-centered support coordination while fostering a positive environment for both the individuals we serve and the employees who support them.

If you're passionate about developing people, ensuring quality services, and making a difference in your community, we'd love to hear from you.

Position Overview

Department: Community Programs

Reports to: Director of Community Programs

Work Location: Bloomfield, CT

Work Arrangement: On-Site

Weekly Schedule: Monday-Friday 8am-4pm (On-call flexibility is required)

Compensation: $65,000/yr

Due to the specific needs of the individuals at this program, only female applicants will be considered at this time.

Full-Time | Exempt | Non-Union

What You'll Do

As a Site Manager, you will oversee all aspects of residential program operations while ensuring high-quality, person-centered supports for participants and a positive workplace culture for staff.

Lead Residential Program Operations

• Oversee daily operations of an assigned residential location.
• Ensure services are delivered in accordance with individual support plans and treatment goals.
• Maintain a safe, clean, and welcoming home environment.
• Monitor program performance, quality indicators, and census goals.
• Provide direct support as needed to meet participant and operational needs.

Support Individuals Served

• Advocate for the needs, rights, and goals of participants.
• Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
• Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
• Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes.

Ensure Health, Safety, and Compliance

• Monitor participant health needs in partnership with nursing staff.
• Coordinate medical, dental, psychiatric, and specialty appointments.
• Ensure adequate medication supplies and medication administration compliance.
• Maintain preparedness for emergencies, including fire drills and evacuation procedures.
• Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
• Prepare for licensing reviews, audits, inspections, and certification activities.

Lead and Develop Staff

• Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
• Coordinate staffing schedules and maintain required staffing ratios.
• Assist with recruitment, interviewing, onboarding, and employee development.
• Conduct regular supervision meetings and annual performance evaluations.
• Ensure staff training, certifications, and professional development requirements are maintained.

Manage Resources and Finances

• Monitor program budgets and participant funds.
• Ensure proper purchasing, inventory management, and financial recordkeeping.
• Oversee household supplies, food inventories, and equipment needs.
• Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.

Build Strong Relationships

• Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
• Foster teamwork, employee engagement, and positive employee relations.
• Represent Oak Hill professionally in the community and with external stakeholders.

What You'll Bring

Required Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field
• Minimum of five (5) years of leadership experience supporting individuals with Intellectual and Developmental Disabilities (IDD) in lieu of a degree.
• Minimum two (2) years of supervisory or management experience in residential services, human services, healthcare, or a related field.
• Valid driver's license and ability to meet Oak Hill driving requirements.
• Ability to successfully complete required background screenings and pre-employment requirements.
• Ability to maintain required certifications and training.

Preferred Qualifications

• Experience managing residential services for individuals with intellectual and developmental disabilities.
• Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
• Experience with person-centered planning and behavioral support programs.
• Previous experience supervising multidisciplinary teams.
• Experience managing budgets, staffing schedules, and program operations.

You'll Thrive in This Role If You...

Lead Through Service

You support your team by coaching, mentoring, and creating an environment where employees can succeed while providing exceptional care.

Stay Organized and Accountable

You manage competing priorities effectively, maintain compliance in a highly regulated environment, and ensure operational excellence.

Build Meaningful Relationships

You communicate effectively with participants, families, employees, healthcare professionals, state agencies, and community partners.

Solve Problems with Confidence

You use sound judgment, remain calm under pressure, and make thoughtful decisions that prioritize participant well-being and program success.

Believe in Person-Centered Services

You are passionate about helping people achieve greater independence, dignity, and quality of life.

Why Join Oak Hill?

For more than 130 years, Oak Hill has empowered people with disabilities to live, learn, work, and thrive. As Connecticut's largest private provider of services for people with disabilities, we are committed to building communities where everyone has opportunities to succeed.

When You Join Oak Hill, You'll Enjoy:

• Competitive salary and leadership development opportunities.
• Generous paid time off, including vacation, sick, personal, and holiday time.
• Affordable medical, dental, and vision insurance.
• 403(b) Retirement Plan with an annual Oak Hill contribution equal to 9.5% of eligible gross earnings, regardless of employee contribution.
• Employer-paid long-term disability insurance.
• Life insurance options, including employer-paid coverage.
• Tuition reimbursement and professional development opportunities.
• Employee recognition and appreciation programs.
• Opportunities for advancement within a mission-driven organization.
• The ability to make a meaningful difference in the lives of others every day.

Additional Requirements

• Ability to participate in an on-call rotation and respond to program emergencies as required.
• Ability to complete and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
• Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed

We support equality for and advancement of all people, based on their qualifications and actions alone, without regard to color, gender, age, religion, national origin or disability.

Our company is dedicated to fostering an inclusive environment. If you need a reasonable accommodation to participate in the job application or interview process, please reach out to total.rewards@oakhillct.org. We will make every effort to accommodate your needs in accordance with applicable laws and our commitment to accessibility and inclusion.

An Equal Opportunity Employer.