Job Description

TRIGO Global Quality Solutions is seeking to fill a Site Supervisor position in the GTA.

Overall Purpose

Ensure the quality service and support of all mission actives at a location they are assigned

Ensure that all Company/Customer mission guidelines are being adhered to and meet quality standards

Support and contribute to the company Quality Policies & QMS

Reports to

Site Manager

Responsibilities

Client relationship & Business development

• Establish and maintain relationships with customers and site personnel
• Communicate with various stakeholders at the site level
• Ensure clear and transparent communication to clients

Operations

• Set up and supervise missions (the planning of daily activities including current operations, customer requests, and new projects).
• Staff missions
• Assist with changes in missions
• Conduct ongoing audits of effectiveness of work being performed
• Perform visual, mechanical, and functional verifications to insure compliance to quality standards and specifications
• Complete audits to ensure work instructions and policies are followed
• Ensure the techniques for determining non-conforming product are accurate and repeatable
• Supervise/Train/Mentor team members
• Coordinate team members daily schedules/activities to ensure successful daily operations
• Demonstrates commitment to reduce the risk of workplace accidents
• Comply with local and company Health & Safety legislation, laws, and policies
• Manage communication/pass down of daily activities and work order changes from Shift to Shift

Organization & management

• Ensure all site personnel receive corporate communications
• Partner with Human Resources for performance and attendance issue resolution
• Act as a liaison between Site Manager and team members
• Create and maintain a 5S/6S working environment

Technical

• Update daily system entries in company and Customer portals
• Create and maintain customer and company reports
• Analyze technical requirements for customer jobs/missions (existing or upcoming)
• Troubleshoot and problem solve with the supplier and customer for issues pertaining to process flow, new criteria, spikes/spills
• Assist as needed with the creation of electronic work instructions and have the ability to navigate company and customer websites and portals

Containment

• Manage training and performance of Associates and Leads regarding their Work Orders
• Determine the number of associates required to perform active Work Orders, and monitor scheduling and overtime
• Follow current TRIGO driven policies regarding Safety, Dress Code, and Mutilation
• Verify Work Order inspection data
• Assist QDLs in determining optimal Work Order locations
• Manage materials movement, including QA material priority
• Review the JSA (Job Safety Analysis) completed by QDLs for all new Work Orders
• Ensure 8D corrective actions are properly rolled out
• Contact Reject Control and QSP during high fallout events
• Respond to accident/safety issues and communicate details to the Operations Manager and Site Manager
• Perform tool hand-out and collections process daily
• Respond timely to auditor findings through corrective actions, and assist the Quality Technician if required
• Complete/oversee employee clock in/out process
• Communicate any need for supplies to the local TRIGO office
• Ensure accurate and thorough inspection data on TRIGO App
• Review the IPSQ report against TRIGO App data daily, enter any missing rejects into IPSQ, and notify team of the corrections made

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard skills

Values & attitudes

· Full proficiency in local language

· Proficiency in English

· Computer skills – Microsoft Office and Outlook

· Ability to lift/ move 50 lbs.

· Writing work instructions

· Comprehension level knowledge of zero defects and similar quality practices

· Comprehension level of FIFO material flow applications

· Ability to interpret blue print drawings preferred

· Ability to travel as required (up to approx. 50%)

Global team spirit

· Team player

· Caring for people

· Open-minded

Excellence

· Reactive

· Resilient to pressure

· Rigorous

Customer focus

· Client oriented

· Reliable & trustworthy

· Flexible

Initiative

· Autonomous

· Innovative

· Daring

Work experience

Overall recommendations

• 2+ years of work experience in a supervisory role preferred
• 2+ year in Quality related position preferred

Education background

Overall recommendations

• Associate's degree in Business Management or related field preferred or equivalent work experience

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.