• 
  Lead, supervise, and motivate Temporary Associates on-site. Participate in training and upskilling initiatives to ensure Associates meet client expectations.
• 
  Monitor daily operations and ensure Associates comply with client rules, regulations, and Health & Safety requirements.
• 
  Oversee attendance, absenteeism, and timesheet records, intervening where performance or compliance issues arise.
• 
  Approve team leave requests in line with company policy, and provide feedback to the Business Line Manager on Associate performance and development.
• 
  Implement, maintain, and communicate all relevant company policies and procedures to the team.
• 
  Report Health & Safety incidents on-site as required.

• 
  Ensure client requirements are met through effective recruitment and placement of suitably competent Associates.
• 
  Build and maintain strong client relationships while increasing headcount and market share per client.
• 
  Respond professionally to client queries, complaints, or escalations, ensuring timely resolution.
• 
  Maintain an updated Associate database and participate in client inductions and onboarding.
• 
  Ensure all client service obligations under Service Level Agreements are met, and manage client perceptions positively.

• 
  Oversee daily operations, ensuring compliance with organizational procedures and legislative requirements.
• 
  Conduct regular checks of Associate performance, attendance, and payroll documentation.
• 
  Identify process gaps and implement corrective measures to improve efficiency and service delivery.
• 
  Ensure cost to serve client margins are maintained and escalate operational challenges to the Business Line Manager.
• 
  Support organizational development by providing feedback on client growth opportunities.

• 
  Compile, review, and submit operational reports, including attendance, compliance, and payroll documentation.
• 
  Monitor daily operations and escalate issues or breaches to management.
• 
  Conduct trend analysis on client and Associate performance to improve service delivery and mitigate risks.
• 
  Maintain accurate records of invoices, Associate files, and statutory compliance documentation.

• 
  Conduct regular performance evaluations of Associates and provide constructive feedback.
• 
  Monitor timekeeping, adherence to procedures, and SLA compliance.
• 
  Recognize excellent performance and implement coaching or corrective measures as required.
• 
  Ensure team performance aligns with quality standards and client expectations.

• 
  Identify training needs for Associates and escalate to management.
• 
  Provide guidance, coaching, and mentoring to ensure team competency and professional development.
• 
  Keep the team updated on changes to company policies, procedures, and client requirements.
• 
  Document and share best practices and operational tips to enhance efficiency and service quality.

Requirements

• 
  Grade 12.
• 
  Professional manner, positive attitude, and empathy.
• 
  Good communication skills at all levels.
• 
  Knowledge of recruitment and internal administration processes.
• 
  Attention to detail and accuracy.
• 
  Self-motivated, high level of energy.
• 
  Ability to work under pressure and meet deadlines.
• 
  Working knowledge of BCOE, WCA/IOD, Health & Safety, Benefits, and Bargaining Councils/LRA.
• 
  Warehouse experience