Job Description

Site Solutions Associate

Responsibilities

Essential Functions

• Receives and reviews incoming invoices via standard mail, email and fax;
• Generate one-time billings for client sites in department’s proprietary system;
• Scans and posts site invoices and back up documentation to the billings within proprietary system;
• Manages Level I site inquiries in the designated case management system;
• Responds promptly to site inquiries in conjunction with designated department Key Performance Indicators (KPIs);
• Directs advanced/escalated requests and unresolved issues to designated project team;
• Executes various administrative tasks that support the ongoing lifecycle of a project;
• Other duties as assigned

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Typically requires a minimum of 4 - 5 years of experience.

Knowledge

Requires broad knowledge of operational systems and practices gained through experience and/or education.

Additional Work Experience

Work Experience Details (required unless specified)

• Demonstrated knowledge with Microsoft programs (Word, Excel) required
• Strong attention to details and accuracy required
• Ability to multi-task required
• Exceptional communication skills, written and verbal, required
• Prior experience in client service at a biotechnology company, CRO, pharmaceutical company or other organization supporting research activities in a financial or data management / analysis capacity preferred
• Prior data validation experience

Skills and Abilities

Competencies:

• Teamwork - Listens and responds constructively to other team members’ ideas. Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group). Provides assistance, information, or other support to others, to build or maintain relationships with them
• Adaptable - Personally develops a new method or approach. Proposes new approaches, methods, or technologies. Develops better, faster, or less expensive ways to do things
• Customer Orientation – Quickly and effectively solves customer problems. Notifies customers that he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers Technical/Professional Knowledge and Skills - Acquires and applies knowledge, skills and experience to accomplish results. Assesses situations accurately and determines appropriate action. Identifies and utilizes resources effectively and responsibly. Plans, prioritizes, and organizes work effectively to produce measurable results. Takes ownership for own self-development.
• Professionalism and Accountability - Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions. Sets high standards and well-defined, realistic goals for one’s self; displays a high level of effort and commitment towards completing assignments in a timely manner; is motivated to achieve

Skills Required:

• Strong communication skills (both verbal and written); Ability to perform tasks with special attention to detail and accuracy; Ability to work cooperatively with all levels of staff and sites as needed, including site contacts.
• Ability to organize work efficiently with supervision; Ability to handle multiple tasks simultaneously Ability to manage daily details with a high degree of accuracy. Excellent computer skills required. Demonstrated knowledge of Microsoft Word and Excel

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.