Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We are looking for a Site Security Facilitator who will manage and ensure compliance with our client contractual requirements and participate in client audits.

As Site Security Facilitator, You Will…

• Understand & implement the responsibilities and measures described in the client partner contract
• Responsible for functional testing and commissioning of security equipment at the site
• Complete sets of owner's operation and maintenance manuals and other information necessary for use and upkeep of the physical security system
• Safeguard people, data and assets through validation of client partner global policy compliance and identification of gaps
• Drive accountability through increased awareness and understanding of risks associated with physical security gaps
• Educate and inspire other key site stakeholders to recognize and own compliance with Global Security Standards
• Complete initial training in-house and complete annual refresher training afterwards
• Complete all other security-oriented training administered by the partner
• Serve as a resource for other employees, and partner with Learning and Development to ensure all employees complete requisite training
• Ensure site performance meets and/or exceeds the standards and SLA’s set forth by the client partner Compliance team, policies, standards, and guides
• Ensure the on-time completion of all Corrective Action Plans (CAPs), and delivery of requisite support to client partner as evidence of completion
• Provide proactive notification to client partner Compliance and Vendor Manager in the event a project will not be completed before the assigned due date
• Responsible for mitigating controls, if any, and communicate a revised timeline agreeable to client partner

As Site Security Facilitator, You Need…

• Graduate of any four-year course
• Background in security is ideal but not necessary
• Experience with client relationship management, and working with a compliance team
• Knowledge of Information Security principles and practices
• Highly conversant and able to properly interact with client partners
• Good sense of auditing, security, and compliance skills
• Strong interpersonal skills, maturity & motivation to work effectively across other teams
• Must demonstrate a keen understanding of security as a business enabler
• Ability to build relationships & work in a team atmosphere
• Excellent communication skills, both verbal and written
• Availability for work after normal work hours is required – on-call availability (must be based near the site)