Job Description

Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional customer service. With operations in over 16 countries and a global workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.

At Alorica, we’re driven by a passion for people—both our clients and our employees. Our mission is simple: to make lives better—one interaction at a time. We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.

Whether you're looking to start your career or take the next big step, Alorica offers opportunities to learn, grow, and thrive while making a meaningful impact.

Oversee daily workflow, schedule, activities, and assignment of security staff, monitor access control, video surveillance. Responsible for understanding and complying with all company/client policies and procedures.

Key responsibilities

• Local access control and CCTV support.
• Assist with local low-level internal investigations.
• Emergency response equipment audit.
• Assist with security vendor management.
• Support with site security & safety training.
• Responsible of site security policies and procedures.
• Perform other duties as assigned by management.

Requirements

• Prior experience working in the physical security department, preferred.
• 1 year of Supervisory experience,preferred.
• Ability to communicate with all levels within the company and externally with client.
• Ability to work independently, identify and solve issues and deal with change.
• On-site capability & schedule flexibility required.
• Advanced English level.