ThetaRay

Site Reliability Engineer (SRE)

ThetaRay  •  Madrid, ES (Onsite)  •  1 hour ago
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Job Description

ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. Our technology empowers customers to expand into new markets and introduce groundbreaking products.

ThetaRay is a culture-driven company. Our values are at the heart of our success. By joining us, you'll have the opportunity to embody these values and inspire others through your actions.

Why Join ThetaRay?

At ThetaRay, you will be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology. We offer a collaborative, inclusive, and forward-thinking work environment where your ideas and contributions are valued and encouraged.

Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide. Explore exciting career opportunities at ThetaRay – where innovation meets purpose.

We are looking for a Site Reliability Engineer (SRE) to join our growing Global Support organization. The person is responsible for resolving technical issues and taking part in the deployment and delivery of our solutions.

The ideal candidate will possess technical expertise, exceptional problem-solving skills, and the ability to work under pressure to provide outstanding service to our customers globally.

Responsibilities:

  • Technical escalations - Resolve issues that are escalated from Tier 1 support
  • Customer communication - Engage directly with customers on multiple issues, providing clear and concise communication throughout the life cycle of the case
  • Become a product expert for customers and stay up-to-date on new features
  • Support our customers during the onboarding, implementation, and production phases including incidents and deployments
  • Work closely with the Tier 3 Engineers and escalate according to our escalation flows
  • Knowledge management - Document solutions and best practices to assist other support teams and reduce future escalations
  • Participate in our global On Call rotation
  • KPIs - Adhere to strict KPI’s and SLAs both internally and externally

Requirements

  • Minimum of 2+ years of experience in a Technical Support organization - must
  • Experience in SysAdmin on Linux environment and networking - must
  • Experience with AI-driven support ecosystems, including agent/skill development and understanding of AI workflows for automated triage, log analysis, and incident resolution.
  • Strong analytical and troubleshooting skills with a proven ability to solve technical problems
  • Experience with Kubernetes administration (Azure AKS, RedHat OCP)
  • Experience working with SQL databases - an advantage
  • Hands-on experience with version-control tools such as GIT/BitBucket
  • Business-oriented and able to work with external customers and cross-functional teams
  • Team player
  • Fluent French language skills - Preferred
ThetaRay

About ThetaRay

ThetaRay is transforming the way financial institutions detect and combat financial crime through the power of 𝗖𝗼𝗴𝗻𝗶𝘁𝗶𝘃𝗲 𝗔𝗜.

In a world where traditional, rule-based systems have failed to distinguish between good and bad actors —and where financial crime is increasingly pervasive—our solutions provide the much-needed remedy. We empower financial institutions to confidently grow their businesses, build trust with customers and regulators, and minimize their risk of financial crime.

The financial industry has been blinded by outdated, rule-based systems that created bottlenecks and increased compliance costs. These systems incorrectly flagged legitimate customers while missing the majority of financial crime, stifling growth and delivering poor customer service.

Our 𝗖𝗼𝗴𝗻𝗶𝘁𝗶𝘃𝗲 𝗔𝗜 solutions—driven by dynamic data analysis and machine learning—not only focus on identifying criminals but also on accurately recognizing the good customers and businesses that you rely on to thrive.

By leveraging the latest advancements in AI, we can detect the undetectable, uncover hidden connections, and make smart, data-driven decisions—enabling you to onboard customers confidently, reduce operational costs, improve customer experiences, and unlock opportunities worldwide.

ThetaRay is redefining success in the financial industry. Our Cognitive AI empowers you to thrive while ensuring financial crime is detected and blocked with unmatched accuracy. We believe the key to global financial prosperity and trust lies in identifying legitimate players while making it impossible for criminals to hide.

ThetaRay is the future of financial crime compliance, creating a safer, more efficient financial world.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
New York
Year Founded
2013
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