Job Description

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

JD – Site Reliability Engineer (SRE)

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our

comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and

"AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their

operations, customer experiences, and employee productivity.

Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously

improve agentic applications at scale. We've automated over 1 billion interactions every year with voice

and digital AI in customer service and transformed employee experiences for tens of thousands of

employees through productivity and AI-driven workflow automation.

Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D

funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation.

Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK,

Germany, Korea, and Japan.

About the Role

• We are seeking an experienced Site Reliability Engineer (SRE) with a strong focus on Kubernetes
• ecosystems to join our growing team. You will play a critical role in designing, operating and scaling our
• cloud-native infrastructure, ensuring high availability, performance and resilience of our production
• services.
• The ideal candidate has deep hands-on expertise in Kubernetes orchestration, advanced autoscaling
• strategies, GitOps workflows, infrastructure-as-code provisioning and modern observability practices.
• You will work closely with engineering and product support teams to embed reliability into every layer of
• our stack.

RESPONSIBILITIES

• Design, manage, and optimize large-scale Kubernetes clusters (EKS/AKS/GKE or selfmanaged)
• for reliability, security and cost efficiency.
• Implement and maintain advanced autoscaling solutions using HPA, VPA and event-driven
• scaling with KEDA.
• Provision and manage cloud infrastructure and Kubernetes resources declaratively using
• Crossplane for multi-cloud/hybrid environments.
• Drive GitOps practices by owning and enhancing Argo CD deployments, application sets, and
• progressive delivery workflows (canary, blue-green).
• Define, monitor, and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs),
• and error budgets using observability data.
• Build and maintain comprehensive observability pipelines with tools using OpenTelemetry or
• eBPF.
• Participate in on-call rotations, lead incident response, perform root cause analysis and
• facilitate blameless postmortems.
• Collaborate on capacity planning, chaos engineering experiments and disaster recovery
• strategies.

EXPERIENCE REQUIRED

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• 8+ years of experience in SRE, Platform Engineering or DevOps roles with a heavy Kubernetes
• focus.
• Expert-level knowledge of Kubernetes, including custom resource definitions, operators,
• networking (CNI), storage (CSI), and security (Pod Security Standards, OPA/Gatekeeper).
• Good production experience with:
• Autoscaling: HPA (metrics-based), VPA, and KEDA (event-driven scaling for queues,
• databases, etc.).
• Crossplane for provisioning cloud resources and composing control planes.
• Argo CD for declarative GitOps deployments, multi-cluster management, and application
• lifecycle.
• Strong hands-on experience with observability platforms, particularly distributed tracing and
• performance analytics or eBPF-based full-stack observability.
• Proficiency in Infrastructure as Code tools (Terraform, Helm, Jsonnet/Kustomize).
• Programming skills in Python, Go, or similar for automation and tooling.
• Solid understanding of CI/CD pipelines (GitHub Actions, GitLab CI, Argo Workflows).

PREFERRED SKILLS

• Experience with multi-region/multi-cluster Kubernetes architectures and service meshes
• (Istio/Linkerd).
• Contributions to or deep usage of chaos engineering tools (Chaos Mesh, Litmus).
• Familiarity with cost optimization tools (Kubecost, CloudZero) and FinOps practices.
• Relevant certifications (CKA/CKS, Google Professional Cloud Architect, etc.).
• Experience implementing SLO-driven development and reliability budgeting.

EDUCATION QUALIFICATION

Bachelor’s degree in computer science, Engineering, or equivalent practical experience.